CUSTOMER SERVICE REPRESENTATIVE I - 73005564

CUSTOMER SERVICE REPRESENTATIVE I - 73005564 Date: Feb 21, 2024 Location: FORT LAUDERDALE, FL, US, 33301 FORT LAUDERDALE, FL, US, 33315 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforceoperations/humanresourcemanagement/forjobapplicants/everify) .Requisition No: 823631 Agency: Department of RevenueWorking Title: CUSTOMER SERVICE REPRESENTATIVE I - 73005564Pay Plan: Career ServicePosition Number: 73005564 Salary: $36,759.96 - $46,171.44 PLUS $1,268.76 Competitive Area Differential (CAD) /annually Posting Closing Date: 02/27/2024 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Florida Department of Revenue Child Support Program Customer Service Representative I (Revenue Specialist III) Fort Lauderdale The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website (https://floridarevenue.com/sites/careers/SitePages/Home.aspx) . JOB SUMMARY: This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

Initiating and responding to requests

Coordinating with internal and external partners

Researching and resolving case issues

Gathering information and analyzing case data to determine next steps

Interviewing customers in person and/or over the telephone

Interacting with other states, employers, and other business partners

Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:

Experience processing information using a computer system

Experience conducting research and analyzing information to make decisions.

Experience communicating with others to gather information.

SUBSTITUTIONS:

Relevant education can substitute for the required experience. If applicable, please indicate type of degree, and if degree earned or number of credit hours attained and attach copy of diploma/transcript showing degree awarded.

SPECIAL NOTES:

Standard workday of 8am – 5pm, Monday through Friday.

This position may require you to work outside your regular work schedule, should there be a business need to do so.

Incumbent will be required to work in the worksite from 8am to 5pm, Monday through Friday.

This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency.

Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.

Applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed in detail and chronological order.

Each field (name of employer, address, city, and state, dates of employment, supervisor’s name, phone numbers, etc.) must be completed.

Gaps of employment of 6 months or more must be addressed on the application.

Applicants who do not provide all necessary information, may not meet the requirements for this position.

SALARY: $36,759.96- $46,171.44.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: N aomi Johnston, 954-809-6100,Naomi.Johnston@floridarevenue.com (Edward.Luttrell@floridarevenue.com) .

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or e xperiences you stated on your candidate profile and/or resume.

ONLINE SKILLS ASSESSMENT: After the advertisement closes, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. To be considered for an interview, the candidate must complete the skills assessment by the deadline given and achieve a score of at least 70%. Candidates who completed a skills assessment for the same class title within the past 180 days, and are not eligible for veterans’ preference, will not be retested. The candidate’s previous test score will be used.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. (Additional positions filled from this ad may not be eligible for aCompetitive Area Differential (CAD) (https://www.dms.myflorida.com/content/download/60646/259868/NEB2018WorkingCopyCADMINMAXBYCOUNTY(2).xls) pay additive.)

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement. Nearest Major Market:Fort LauderdaleNearest Secondary Market:Miami