Client Services Specialist

Client Services Specialist & Legal Assistant Position (Vets Welcome!) (West End of Richmond, VA)

Paid on-site training for 4 weeks. We remain confidential with your application. We'll note start-date that is best for you, particularly if you have a current job that needs formal notice.

Thank you for your interest in the Client Services Specialist & Legal Assistant position with Smith Strong, PLC, a family law and estate planning firm (divorce, custody, estate planning, elder law, estate litigation matters) headquartered in Richmond at 8411 Patterson Ave, Henrico, VA 23229, at intersection of Patterson and Parham (across from Buckhead's Steakhouse). This job is not for everyone, however, it will be the "perfect" job for someone. We are losing our wonderful staff member as she leaves to attend law school this fall.

Start Date: As soon as we find the perfect person [so that can be right away, or if your current employer needs more time, we’ll work with you, confidential application process.]

Description: We need a self-starter. We need someone that is disciplined and can execute a busy schedule with ease, and thrives on the pace of a busy law office. We also need someone that is independent and can run with a project until it is completed, problem solved. Solutions oriented candidates are welcome. You will work, each weekday, with the following people: current clients, past clients, potential clients, referral sources, attorneys, court staff, paralegals. You must love the telephone and email as many of the tasks for this position center around communicating (well) to people over the phone and by email. You will work directly for attorney Van Smith (learn more about him and the firm at smithstrong.com).

Work Days: 8:30 to 5:00 (business hours) Monday-Friday

Pay: $20.00 to 32.00/hour, with benefits (including 2% contribution to Retirement Plan, 100% paid-for health insurance, 3 paid weeks off per year, most federal holidays off and with pay, no evenings and no weekends necessary), monthly bonuses beginning at $550.00 p/mos, and up. (higher hourly rates available for highly qualified candidates, certainly rapid pay increases and bonuses for the selected candidate.)

Dress: Professional, polished look. No casual Fridays, but we take incredible lunch adventures on occasion, so, most people also keep sneakers in their trunk, just in case. We are taking the whole firm (voluntary, of course) from 3-5PM at Top Golf this Friday, you just never know.

Preferred Qualifications:

Highly organized. Bachelor’s Degree preferred, but not required. Without a college degree, experience such as office manager, assistant, former military, sales positions, law firm, or corporate professional encouraged. Computer proficient, of course. Personable. Welcoming. Punctual. Dependable. Very comfortable writing, editing and ensuring details are just right. Eager to learn. Eager to help clients. LOVES TO BE BUSY. Detail-oriented with the ability to manage a variety of tasks from a variety of different sources (clients, courts, staff). Based upon the individual preferences of the specialist they may wish to transition into a full-fledged paralegal function, over time, with our firm. This is certainly strongly encouraged.

About the Job: Please note below a detailed description of tasks:

Interaction with new and current clients, coordinating new client appointments:

Daily work will involve live scheduling, database entry and maintenance, extensive email follow up & phone reminders, phone response to inquiries, responding to billing questions, communication with the public, and generally keeping clients happy and informed about the progress of their case by interacting with clients in a consistently helpful, informative, and positive manner.

Administrative tasks/Marketing:

Specifically, work will involve booking conference rooms, coordinating meetings for attorney and other paralegals, preparing trial notebooks, charging credit cards, sending invoices twice a month, sending out periodic mailings, organizing pleadings and dictations, organizing client files, calling court clerks, assisting with lead generation, following up with referrals, assisting with marketing and possible event planning, and other duties as assigned.

Assisting C.E.O. of Smith Strong, PLC

Incredible opportunity to work directly for Smith Strong’s Founder, Van Smith, and his firm administrative team.

Paid on-site training for 4 weeks, we'll make sure you're ready.

OK READY TO APPLY:

Please submit your cover letter, resume, writing sample, references and transcript via USPS (snail mail) and email with these instructions:

1) SUBJECT LINE MUST SAY: "I'D LOVE TO WORK FOR YOU."

2) ATTACH A DETAILED COVER LETTER OUTLINING WHY YOU ARE THE PERFECT CANDIDATE.

3) ATTACH A RESUME

4) OPTIONAL, but encouraged: REFERENCES FROM PREVIOUS EMPLOYERS, COLLEGE TRANSCRIPT (unofficial transcript is fine)

Please do not call regarding this position until after 2 weeks from date of submission 804.325.1245 and ask for Van Smith, you may email as a follow-up to confirm receipt as well.

Please also mail your application to this exact address:

SMITH STRONG, PLC

PERSONAL & CONFIDENTIAL

ATTN: H. VAN SMITH, ESQ

8411 Patterson Ave, Suite A

Henrico, VA 23229

Please note if you would like your application to remain confidential from your current employer in the cover letter. We will respect confidentiality with the utmost care.

We will be flexible on the start date for the right candidate, but our ideal start date is as soon as possible, based on your current employer needs too. If you’ve scheduled a summer vacation, don’t worry, that’s fine, we offer 3-4 weeks off per year.