Tre Dita (1252) is looking for a Dining Room Captain

Job description

Hiring Immediately: Diningroom Captain!

Benefits:

BCBS health insurance & other options including dental

Employee Assistance Program (EAP)

Restaurant discounts

Opportunities for career growth

Tre Dita and Bar Tre Dita are a collaboration between award-winning Chef Evan Funke (Felix, Mother Wolf, Funke) and Lettuce Entertain You. Italian for "three fingers," Tre Dita is a nod to the precise thickness of a properly cut bistecca Fiorentina, which the “cucina Toscana” serves from its open-hearth, wood-fired grill, along with handmade pastas and more. Located on the second floor of The St. Regis Chicago, designed by award-winning architect Jeanne Gang, Tre Dita offers sweeping views of Lake Michigan and the Chicago River in Chicago’s Lakeshore East and is open for dinner service seven nights a week.

Caring. Creative. Careers.

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Join the Lettuce Entertain You team! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.

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EOE. We participate in E-Verify / Participamos en E-Verify

Dining Room Captains are responsible for partnering with a team of front and back server/s to serve guests, and assisting in leading wine and beverage service. Responsible for exceeding guests’ expectations by providing efficient, friendly guest service. Teamwork, enthusiasm, food and wine knowledge, the ability to multitask and a high energy level are necessary for success in this position.

Essential Functions

Lead and partner with a team of front and back servers to serve guests, including head tables and VIP tables

Provide efficient, friendly guest service to an assigned section of table/s including but not limited to following all steps of service and bussing the tables to ensure a positive guest experience

Assist the sommelier or wine steward in leading wine and beverage service, including but not limited to making recommendations, suggesting pairings with particular menu items, decanting bottles and serving wine Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures

Available to work a variety of hours, days and shifts, including weekends

Safely and effectively transport food or beverages to a table of three in a single trip

Safely and effectively use and operate all necessary tools and equipment

Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction

Available to work a variety of hours, days and shifts, including weekends

Ability to multitask calmly and effectively in a busy, stressful environment

Work in a confined, crowded space of variable noise and temperature levels

Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds

Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

Ensure the overall guest experience exceeds expectations and anticipate guests’ needs

Greet guests with a warm, sincere smile

Use tact and good judgement when dealing with guest challenges and respond with patience and courtesy

Understand and respond knowledgeably to questions about the restaurant and menu

Use effective sales techniques when presenting promotions to guests

Follow all steps of service

Understand and follow the food allergy procedure and special orders/restrictions

Proficiency in the use and operation of all necessary tools and equipment, including the POS system and Frequent Diner, Gift Card and Credit Card terminals

Comply with all safety and sanitation guidelines and procedures

Successfully complete alcohol awareness training

Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook

Get along well with others and be a team player

Other duties will be assigned as needed.

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