USER EXPERIENCE DIVISION CHIEF

Summary Serves as the User Experience Division Chief in a Defense Commissary Agency (DeCA) HQ location.The primary purpose of this position is to Supervise, manages, and administers all aspects of the User Experience Division. The incumbent establishes the necessary economic and technical requirements throughout the eCommerce Platform Program's life cycle, and manages cost, schedules, performance, and supportability of the entire program. Responsibilities Directs the development, execution, analysis, and socialization of plans and ad hoc consumer/ eCommerce Platform to support DeCA shopper initiatives. Ensures that projects/plans are actionable, and right-sized given the business risk/opportunity. Proactively facilitates the use of consumer and shopper research across the various organizational units to address strategic business issues within specific areas and/or DeCA wide. Identifies and defines shopper business issues and opportunities and the way in which research might be utilized to address those needs. Develops partnerships across the Agency to increase the impact of consumer and eCommerce Platform operations. Advocates for the consumer ensuring the consumer is represented in all DeCA business decisions. Adept at interpreting and leveraging data insights for constantly enhancing customer experience. Ability to understand data analytics and extract useful or actionable information from it along with strong problem-solving skills is a power-packed combination for ensuring customer experience gaps do not occur or are resolved efficiently. Read the entire announcement before starting the application process. Requirements Conditions of Employment Qualifications You must meet the Office of Personnel Management (OPM) qualifications for series 1101 and additional requirements by the announcement closing date. Your resume must clearly show that you have one year of specialized experience equivalent to at least GS-13. Experience can be under other Federal service pay systems, private sector, or military. Examples of qualifying specialized experience include: Interacts at executive/senior management level, proactively advocating for solutions and managing the customer escalation process. Create and implements an analytics strategy for best-in-class service delivery. Develops and drives the operations and business metrics process for the eCommerce Platform program Conducts periodic surveys to ensure "user friendly" performance of the interface to the web site. Evaluates work performance of subordinates. Provides advice, counsel, and instruction on work and administrative matters. You will receive credit for all relevant qualifying experience (paid and unpaid), including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Additional Requirements that must be met by the closing date: Time-in-grade applies to the promotion of current and former federal employees who hold or have held a permanent GS position in either the competitive or excepted service in the previous 52 weeks, including current employees applying under VEOA. Your application package must contain proof you meet this requirement. See Required Documents for more information. For GS-14: You must have 52 weeks of Federal service at or equivalent to GS-13. Time after competitive appointment. Current federal civilian employees must have completed at least 90 days of federal civilian service since being selected for a non temporary appointment from a competitive examination register of eligibles (an announcement opened to the public) or under a direct hire authority. As part of the online application process, you will respond to a series of questions designed to evaluate your level of experience in these competencies: Knowledge Management Minimum Qualifications GS-14 Performance Management Technical Credibility Overtime: Occasional Fair Labor Standards Act (FLSA): Exempt Bargaining Unit Status: Not Covered Those retired under CSRS or FERS considered: No. DoD criteria not met. Work environment: The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions. Telework eligible: Yes, as determined by agency policy. Remote work eligible: No Submitting an incomplete application package may result in your not being considered for this position. Your resume must reflect that you are either Part-Time with the number of hours listed, Full Time, or 40 hours per week as your work schedule. If you fail to provide this information in your resume, your resume will be considered as incomplete. Education You may not use education to qualify for this position. Additional Information Executive Order 12564 requires a federal workplace to be free of illegal drugs and prohibits the use of illegal drugs both on and off duty by federal employees. As a reminder, marijuana is still classified as an illegal drug by the Federal government and is prohibited for use by Federal employees even if such use is legal in the state where the Federal employee resides and/or works. The Defense Commissary Agency is a Drug-Free Federal Workplace where the use of illegal drugs will not be tolerated and may result in penalties up to and including removal from Federal service. The display of a salary range on this announcement does not suggest or convey an entitlement to a higher rate of pay. Upon first appointment to a civilian position in the Federal government, you are entitled only to the lowest step (Step 1) of the grade for which selected. The minimum age requirement is generally 18 years. Employing those under 18 may be possible under certain circumstances. If under 18 years of age, ensure you provide documentation showing how you are eligible. Applicants with financial difficulty are not automatically removed from consideration. Selectees are required to complete an online onboarding process. Retired military service members cannot be appointed to a Department of Defense (DoD) civilian position within 180 days of their retirement date. 5 United States Code 3326. PCS is Not Authorized. The following may result in a rating of ineligible. Ineligible applicants receive no consideration. Not selecting an eligibility. Submitting an incomplete application package may result in your not being considered for this position. Your resume must reflect that you are either Part-Time with the number of hours listed, Full Time, or 40 hours per week as your work schedule. If you fail to provide this information in your resume, your resume will be considered as incomplete. Submitting encrypted documents or uploading Adobe portfolio documents. Submitting any document that contains a photo or image of you. Including social media links, inappropriate material or content, classified or government sensitive information, or personal information such as age, gender, race, religion, or social security number on your resume. Overstating your qualifications and/or experience in your application materials. Deliberately attempting to falsify your application information, such as copying portions of this announcement into your resume.