Desktop Support Analyst

Robert Half - Desktop Support Analyst

Description Robert Half Technology is looking for a talented Desktop Support Technician who is able to communicate complex technical information to non-technical users in an easily understandable and concise format for a company in the Transportation Equipment Manufacturing industry. If you are a problem solver who enjoys working in a challenging and positive environment, this may be the Desktop Support Technician position for you. This Desktop Support Analyst position, which is a long-term temporary-to-full-time opportunity, is located in the Birmingham, Alabama, area.Your responsibilities in this role- Deliver computer desktop support in accordance with established policies and procedures- Create records of daily data communication transactions, issues and remedial actions taken or installation activities- Solve computer problems, and implement appropriate action/solutions- Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems- hardware repairs with the appropriate vendors- Meet regularly and effectively with ticket submitters- Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals Requirements - Ability to write reports, business correspondence, user instructions, and procedure manuals- 5+ years of desktop support or other related experience- Proven knowledge of Desktop Support- Ticketing System experience- Foundational knowledge in Ticketing System- Expertise in Microsoft Office 365- Proficiency in Basic Troubleshooting- Well-founded grasp of system administration- Solid understanding of Microsoft Windows Server Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).