Mgr, Self-Service Platforms
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Spectrum - Mgr, Self-Service Platforms
Company Overview:Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.JOB SUMMARYPlay a crucial role in the evolution of the Self-Service Products and Platforms (SSPP) team as we evolve to a more multi-disciplinary, outcome-focused organization. Support a high performing organization by creating and fostering an iterative and continuously-improving environment. Responsible for managing an autonomous team that consistently produces quality, reduces complexity, and delivers faster time-to-market through collaboration.MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently supports all efforts to simplify and enhance the customer experience.
- Plan and implement solutions, within budget and pursuant to business constraints.
- Identify new projects and priorities, constantly validating that the team is aligned and focused on delivering outcomes.
- Responsible for the technical execution and final decisions for all software solutions created (includes product definition, user experience and information architecture, software architecture, software design, testing, automation, analytics and instrumentation).
- Contribute to the quality and performance of all software solutions created.
- Develop an organization that supports outcome delivery, resolving technical debt, responding to production issues, improving quality, and investing in speed and team autonomy.
- Work with internal and external organizations to receive input and to build alignment on execution of solutions.
- Leverage centralized organizations and functions appropriately and where it brings increased efficiency to the team.
- Align team to departmental defaults such as instrumentation, universal design, brand and experience consistency as well as advocate for deviations from defaults where beneficial to the team.
- Build, maintain, and iteratively improve the cross-functional and lean team with a diverse set of roles that is designed to efficiently deliver outcomes.
- Develop processes for cross-functional skills development within team.
- Manage a high performing team by leading, developing, training and providing effective coaching to attract and foster talent.
- Support the team operating rhythm to enable data-driven iterative improvement. Ensure that the team is changing and iterating as a cohesive, inclusive unit.
Vacancy expired!