Customer Service Representative

Customer Service Representative

Position OverviewThe Customer Service Representative provides professional assistance to customers by answering questions, handling requests, and coordinating follow-up. The position plays an important role in maintaining a positive and responsive customer experience.Key ResponsibilitiesRespond to customer inquiries by phone, email, and in personProvide accurate information about company services and processesAssist with scheduling and appointment confirmationsDocument customer interactions and update recordsFollow up on customer requestsCommunicate customer concerns to the appropriate team membersHelp resolve routine customer questionsMaintain a professional customer service environment