Operations Support Generalist

Operations Support Generalist

Job Description

The Generalist position plays a key role in servicing our customers. The position is responsible for ensuring that all field tasks are scheduled and completed on-time to meet the needs of our customers, maintaining warehouse inventory controls, and ensuring Customer invoices are completed on time.

Reporting Structure

This position reports to the Operations Supervisor

Accountabilities

• Manage service center warehouse inventory accuracy.
• Maintain safety stock level of critical path trim/parts items in inventory.
• Ensure all inventory transactions are processed timely.
• Dispatch FSR’s, Service Technicians, and Installers daily ensuring field efficiency and confirming dispatched work is completed.
• Assist in Scheduling Warranty Service Appointments.
• Scheduling all field appointments utilizing Salesforce.
• Confirm and stage parts for technicians.
• Backup Customer Service as needed.
• Responsible for all invoicing.
• Follow up with Installers and Service Technicians on any missing work debriefs from previous day.
• Update 3PL systems with schedule changes. Send required delivery reports to 3PL confirming delivery.
• Transship release all orders to invoice Customer.
• Keep track of construction schedules through verbal, electronic, or hard copy communications with the superintendent. Accumulate schedules as specifically required by the Builder on a regular basis to keep up with any changes and ensure alignment in Salesforce.
• Other duties, incidental or regular, may be assigned at management’s discretion.

Qualifications

Characteristics & Attributes

• Superior service attitude.
• Ability to nurture long-term relationships.
• Attention to details, accuracy.
• Strong written and verbal communication skills. Ability to communicate with all levels of skilled trades and customers.
• Self-motivated and team oriented
• Ability to work in a fast-paced team environment and handle multiple priorities.
• Ability to follow existing guidelines and establish improved procedures.
• Experience using computer programs including Excel and Microsoft Word
• Ability to define problems, collect data, establishes facts. and draw conclusions
• Ability to read, analyze, and interpret general business information, documents, and regulations in the English language.
• Computer literacy, including experience using Microsoft Office software programs, such as Microsoft Word and Excel. Previous AS400 and Salesforce experience is preferred.
• Ability to handle stressful situations while remaining calm.

Education & Experience

• High School diploma/GED required; A.S. degree preferred.
• Experience using computer programs, including Microsoft Excel and Word.

Additional Information

MasterBrand Cabinets, Inc. offers a wide spectrum of cabinetry products designed to satisfy every budget and lifestyle. With a large North America footprint and diverse team of nearly 13,000 employees, we help people fulfill their dreams of a comfortable, inviting home through innovations in fashion and functionality that bring family and friends together. We invite you to visit www.masterbrand.com to learn more about how we build employee opportunity, purpose, and reward into everything we do.

MasterBrand Cabinets, Inc. is an equal opportunity employer. MasterBrand Cabinets, Inc evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

MasterBrand Cabinets, Inc. is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [emailprotected] and let us know the nature of your request along with your contact information.