L3 Support Engineer

Genesis10 - L3 Support Engineer

Gen esis10 is seeking an L3 Support Engineer for a fulltime, direct hire opportunity for our client 100% remote role (Austin, TX) Description: L3 Support Engineer will support our client's incredible global growth and ensure their customers have a smooth experience using their technology which is a low-code application development platform Essential Duties:

• Troubleshoot platform related issues.
• Provide solutions and alternative approaches, negotiating with customers the best ways to overcome issues.
• Use logging and troubleshooting tools to identify performance bottlenecks and perform root-cause analysis.
• Bridge with R&D issues and defect priorities to be a part of our product's continuous improvement process.
• Interact with many different people from different countries, backgrounds, and cultures, both internally and with customers.

Required Skills:

• Degree (BSc, MSc) in technology-related degrees: Software Engineering, Computer Science, Telecommunications, Network, and other related areas
• 2-5 years of experience in both technology and customer-facing roles (e.g. IT Consultant, Full Stack Developer, Technical Support, etc.)
• Troubleshooting Mindset :
  • Mitigation - Approaches problems with a mitigation-first mindset working towards minimizing the impact for customers but collecting any necessary information for later analysis.

• Problem-solving - Has a top-down approach to problems, breaking them in smaller pieces and solving them by starting with a wider scope and narrowing it down as the analysis progresses. Has critical thinking, so can analyze information objectively and make a reasoned judgment.

Preferred Skills:

• Knowledge of Infrastructure assets relevant for an architecture supporting a Web App (IIS, JBos, Containers, AWS Cloud, Azure Cloud)
• Knowledge of Databases (DB Administration, DB Development, SQL Server, Oracle).
• Knowledge of Computer Network and protocols: Web Security (SSL, HTTPS, ), Computer Network, AD/LDAP, Network assets (Load Balancer, Reverse Proxy, Firewall, etc.)
• Ability to debug and troubleshoot issues in (some) technologies Client Platform is built on top of:

• .NET
• Java

• JavaScript
• REST
• SOAP
• iOS native (Objective C, XCode)
• Android Native (Java, Android Studio)
• Cordova/PhoneGap
• React
• HTML
• CSS
• Client Product Experience (Great to Have)
• Knowledge related to troubleshooting performance issues and identifying performance bottlenecks.

If you are a qualified candidate interested in this opportunity, please apply. About Genesis10 Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience, and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com . "Genesis10 is an Equal Opportunity Employer, M/F/D/V #DIG10-SW