HelpDesk Support

Randstad Corporate Services - HelpDesk Support

job summary:Proven experience with using and diagnosing both Windows and Mac supported Operating Systems required. Must have the ability to troubleshoot software and network issues. Preferred experience with Zoom, remote support, account management, Active Directory and LMS systems including monitoring performance and file permissions. An understanding of restricted use data is also required. Should be comfortable with installing, configuring and upgrading Windows and Mac applications, various specialized applications, peripherals, and mobile devices. Knowledge of TCP/IP LAN/wireless networking principles and application protocols, i.e. HTTP, HTTPS, SMTP and FTP. Experience with WordPress and web site content management is a plus. location: Boston, Massachusettsjob type: Contractsalary: $27 - 29 per hourwork hours: 8am to 4pmeducation: Bachelors responsibilities:

• Must follow procedures and keep accurate records of incidents and requests while working.
• Excellent communication and organizational skills required.
• Excellent phone etiquette.
• Demonstrate patience when problem-solving complex technical issues, over the phone and in person, with diverse customers.
• Learn and support new technology quickly.
• Must possess excellent interpersonal communication skills.
• Great customer service skills absolutely necessary.
• Energetic, self-directed, motivated and professional individual who thrives in a fast-paced, dynamic environment.
• Interact with all levels of an organization in a professional, diplomatic and tactful manner.
• Work well with external vendors.
• Work well with both primary and dotted line reporting.
• Work productively in cross-functional teams and/or resourcefully and independently as an individual.
• Must possess the ability to work autonomously and maintain control in rapidly changing situations.
• A high level of independent decision making is absolutely required.

qualifications:

• Experience level: Experienced
• Minimum 3 years of experience
• Education: Bachelors

skills:

• Helpdesk
• HTTP
• FTP

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.