IT Systems Engineer

FRG Technology Consulting - IT Systems Engineer

Responsibilities:

• Administration of Windows environment for the company
• Adhere to SLA's and agreed upon response times. Document common help requests and solutions. Work to solve root causes of recurring problems.
• Responsible, along with your team, for responding quickly and appropriately to help requests, work may include supporting remote users and international sites.
• Support various applications by effectively troubleshooting problems and working with other IT team members.
• Effectively communicate with management and teammates in all stages of work.
• Support IT staff in maintaining, administering, and enhancing the global network infrastructure
• Prepare and regularly update training and on-boarding documentation for end-users, HR and IT staff.
• Work with the IT team to maintain a high level of availability, stability, and performance for all systems.
• Assist in maintaining software licensing and hardware inventories.

• Strong interpersonal skills; must be a team player.
• Strong experience with Active Directory, specifically understanding group policy, remote access administration, and terminal services
• Understanding of business and technical process interrelationships is critical.
• Understanding of systems and troubleshooting system issues is required.
• Understanding Powershell scripts
• Understanding of Exchange Online
• Strong verbal and written communication skills. Demonstrated proficiency in technical writing is required.
• Strong understanding of TCP/IP networking and VOIP understanding is required
• Previous experience with firewall and router configuration at a multi-site level is required
• Demonstrated project discipline and experience. Must be organized, focused, and driven toward established deliverable dates.
• Three to five years of experience working at a Engineer level is required
• Eight plus years of working in IT is required

• Experience with Virtualization Technologies (VMWare & Hyper-V) is a requirement.
• Expericence managing AWS or Azure is a requirement.
• Experience with Fortinet and HP networking products is a plus.
• Experience in an engineering role with networking, server, and workstation hardware is a plus.
• MCSE certified, VCP, and other relevant certifications.