Quantum World Technologies Inc. - Network Voice L2 Admin @ New York, NY /Flint, MI
Job Title & ID : Network Voice L2 Location : New York, NY/Flint, MI (From Day One Onsite) Duration : Long term Contract (c2c/w2) Mode of Interview : Telephonic & F2F/Skype Job Description :
- Experience with CUCM/Call manager, Avaya, Nortel voice and PBX is required.
- Good communication skills.
- Open for 24x7 availability
- Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
- Expert level experience in handling Cisco IP telephony Network Infrastructure.
- independently resolve tickets within SLA
- Adheres to standard operating procedures / work instructions
- Follow the escalation process
- Follow the shift hand-over process
- Update worklogs
- Update the knowledge base
- Technically upgrade across versions of environment when required
- Ticket Monitoring
- On - call support
- Opening Bridge Call
Thanks & Regards, Vijay Kumar Technical Recruiter Quantum World Technologies Inc. 199 W Hillcrest Dr, Suite#0112, Thousand Oaks, CA 91360 Desk Ext-129 Cell : Fax : Email ID: LinkedIn: https://www.linkedin.com/in/vijaykumar0/
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