Service Desk Analyst

JDM Systems Consultants Inc - Service Desk Analyst

Job Description: Assists user community with the documentation and resolution of requests for service that originate (via phone and online) with the Oakland County IT Service Desk.Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.ITIL certification preferred.Additional Service Center responsibilities duties as required:The assignment requires candidate availability Monday through Friday, approximately 40 hours per week, hours 8:00 a.m. - 4:30 p.m.Note: Interviews will be held virtually via Skype for Business video calls. New hire will be trained on-site at Oakland County following COVID protocols, then working remote full-time.Experience Level: 3+ YearsDuration: 1 Year+Environment: CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat