02 Mar
Technical Support Supervisor
Vacancy expired!
Randstad Corporate Services - Technical Support Supervisor
job summary:Overseeing and assessing Parts and Technical Services staff activities and providing them with regular performance-related feedback.Job Duties and Responsibilities:
- Models a professional attitude in technical support, customer service, shipping, and repair
- Utilizing technical parts knowledge to help the team asses any customer issues and needs
- Overseeing and assessing Parts and Technical Services staff activities and providing them with regular performance-related feedback.
- Strategizing and monitoring daily activities of the technical business operation.
- Training staff in areas of technical customer service and company policies.
- Provides the best technical support, customer service (CS), shipping, and repairs
- Communicates well with other members of the team on all departmental issues
- In house, manages parts and technical service areas by:
- Manage in house testing and repairs with CS Department
- Ensure all estimates for the repairs are completed and faxed or e-mailed to the customer
- Ensure all personnel have the correct status of any repairs
- Ensure all repairs are completed and the equipment is returned to the customer
- In the field:
- Models a professional attitude in technical support, customer service, shipping, and repair
- Utilizing technical parts knowledge to help the team asses any customer issues and needs
- Overseeing and assessing Parts and Technical Services staff activities and providing them with regular performance-related feedback.
- Strategizing and monitoring daily activities of the technical business operation.
- Training staff in areas of technical customer service and company policies.
- Provides the best technical support, customer service (CS), shipping, and repairs
- Communicates well with other members of the team on all departmental issues
- In house, manages the parts and technical service areas by:
- Manage in house testing and repairs with CS Department
- Ensure all estimates for the repairs are completed and faxed or e-mailed to the customer
- Ensure all personnel have the correct status of any repairs
- Ensure all repairs are completed and the equipment is returned to the customer
- In the field:
- Experience level: Manager
- Minimum 5 years of experience
- Education: High School
- Hydraulics (2 years of experience is preferred)
Vacancy expired!