Full Time Tier I/II Helpdesk Opportunity, Northern Kentucky

Vaco Technology - Full Time Tier I/II Helpdesk Opportunity, Northern Kentucky

This opportunity is with a nationwide eCommerce firm that continues to grow even through these economic times! This is a full time opportunity for someone who wants to get their foot in the door at an organization and grow their career. This role IS WEEKENDS ONLY!Job Summary: The Application Analyst role is integral to our fast-paced, lean, and flexible environment and has a lot of opportunity for growth and knowledge transfer to new employees. This position will help cover Saturday and Sunday shifts as well as partial weekday coverage. We are looking for individuals that meet some, or all, of the following requirements detailed below. Essential Functions:

• Communicates with internal business members to provide tier 1-2 support with order, account and product inquiries.
• Utilize Service request management system to provide support and track requests for both internal and external customers.
• Build strong relationships with the users and your IT / Business Development team members
• Monitoring and maintaining the internal business applications (Prowess and ZenDesk).
• Set up / administer service accounts and application scheduled tasks.
• Creates user documentation and assist with training personnel on applications and procedures.
• Assists with developing business application policies and procedures as required
• Troubleshoot system related problems. Coordinates with relevant co-workers and/or third-party vendors regarding user support and problem resolution.

Competencies:

• Be able to perform excellent customer service, addressing inquiries, and problem resolution, in according with Pure Romance policies and procedures.
• Dependable and reliable.
• Should possess the qualities of flexibility, versatility, and sense of humor under pressure.
• Ability to work collaboratively and constructively in a team environment.
• Ability to communicate to both technical and non-technical people alike.
• Hard working, motivated and self-directed-able to think critically.
• Ability to learn quickly and work independently with or without direct supervision.
• Ability to think on your feet and respond quickly, as well as, reprioritize to meet ever changing needs.
• Excellent written and verbal communication skills.
• Excellent organizational skills with hands on technical knowledge with superior memory for details and a strong work ethic

Qualifications:

• Desire and ability to work Saturdays and Sundays
• Understanding of DSA and/or multi-level marketing business model; preferably genealogy, incentive, and compensation plans
• Proficiency in T-SQL highly desirable; ability to write queries and DML statements to look up and alter data.

2+ years Customer service or application support experience