13 May
Help Desk Analyst
Vacancy expired!
Modis - Help Desk Analyst
Help Desk AnalystModis, Inc. is seeking a Help Desk Analyst for a role in Cleveland, OH. The Help Desk Analyst will serve as primary contact to provide Help Desk support to 100+ users at multiple locations, remotely and in person. Qualified candidates will have 1 year of Help Desk experience or an IT degree or certifications.This is a great opportunity to get your foot in the door with a non-profit offering children’s’ services, and can lead to future career growth! Help Desk Analyst Job Responsibilities Include :
- Taking ownership of all user hardware and software issues while assigning appropriate priority to each issue to ensure end users are able to perform their job functions
- Creating, maintaining, disabling Active Directory Users, Exchange mailboxes, and other user accounts for various software applications
- Imaging, configuring, and deploying equipment to end users
- Assigning network folder permissions
- Troubleshooting network connectivity and bandwidth issues between multiple physical locations
- Moving and connecting PC's, printers, projectors, and network hardware. Installing PC memory, hard drives, video cards, etc.
- Performing monthly audits of Active Directory User and Computer accounts, inventory system, antivirus, third party updates, etc.
- Maintaining inventory tracking system
- Troubleshooting Remote Desktop connection and RD Gateway issues
- Providing training on various IT systems and software to end users
- Ability to communicate with technical and non-technical staff
- Maintaining professional knowledge by attending workshops and reviewing professional publications
- Performing special projects as needed or directed
- High School Diploma or GED required. 2-year degree in Information Technology related field preferred however relevant job experience will be considered in lieu of degree
- Experience:
- Strong communication skills are a must
- Ability to follow complex technical instructions with a strong attention to detail
Vacancy expired!