Help Desk Manager

Beacon Hill Technologies - Help Desk Manager

Our client in Philadelphia, PA is looking for a Help Desk Manager to join their team. This is a permanent role by way of 6-month contract to hire. This role will be remote during Covid and then will need to sit on site in Philadelphia. Position Description:

• Manage Help Desk staff (6 Help Desk Specialists)
• Providing Support to clients who need technical assistance using company laptops and other tech
• Operating, troubleshooting, Configuring, diagnosing and maintaining a variety of data communications equipment such as switches, firewalls, wireless access points and IP phones
• Identifying and mitigating any potential issues that arise within GSuite and Office365 deployments
• Developing workflows and forms
• Integrating third-party workflow packages and supporting users
• Supporting and documenting processes to help desk support
• Act as hands-on technical resource

Required Skills:

• Bachelor's degree in a computer-related field required or equivalent field experience.
• 3+years' experience in a System Administrator role
• 3+years' experience in a Help Desk Manager role
• 2+ years utilizing GSuite for Education
• Experience with Tier Level technical resources in an enterprise Service Desk environment
• Experience managing large Teams. (5+ people)
• Ability effectively communicate technical concepts clearly to non-technical staff and clients
• Advanced experience with cloud applications including, but not limited to Office 365, AzureAD, and AWS
• Experience with the following:
• VMware
• Windows Server Management
• Active Directory and Group Policy experience

Find Us on Facebook!Follow Us on Twitter!Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.We look forward to working with you.Beacon Hill. Employing the Future