Billing Team Leader
Vacancy expired!
Billing Team Leader
Job Description
The Gap Billing Team Leader manages the end-to-end billing process and their billing operational team. They are responsible for the accurate member maintenance as well as the reconciliation and maintenance all Debtor accounts. The need to attend to and resolve all internal and external billing queries. The Gap Billing Team Leader has the responsibility of ensuring that their team carries out their responsibilities, while keeping the team motivated and efficient.
KEY OUTCOMES
Maintenance of Policy Holders, Clients and Intermediaries
Profile and policy management
Maintenance of all stakeholder details
Manage Off boarding of Clients and associated stakeholders
Manage suspensions, resignations and terminations
Manage Billing Processes and Queries
Process and procedure effectiveness
Resolve billing issues and queries timeously, ensuring appropriate corrective action
Maintain relationship with Intermediaries and HR department including scheduling for various bill runs and problem resolution
Onsite visits to Human resource departments and brokers from time to time to facilitate smooth operations
Ensure that all processes and procedures implemented are aligned to the set operational framework for the Billing Operations
Ensure that workflow continues without interruption
Prepare and Manage Billing Runs
Prepare, schedule and control bill runs and cycle sizes / migrations
Contribute towards continuous improvement and innovation at process and procedure level
Manage Billing Reconciliations
Manage Debt Outstanding
Manage Intermediary Commissions
Manage Premium Bordereaux
People and Team Management
People and team management
Ensuring participative leadership and strong communication within the team
Collaboration with all business areas
Coaching and peer to peer learning
Reporting and Information Management
Maintain data and information relevant to service and operations for the purpose of conducting analyses that influence service specific decision making.
Client and Perception Management
Responsible for assessing, clarifying, and validating the client and intermediary needs on an ongoing basis, maintaining high client satisfaction ratings that are up to the business’s standards
Liaise with Client Relationship Managers regarding progress and updates
Ensure process is complete by Billing Cycle cut off times
Respond to queries regarding the membership process with both internal and external stakeholder
Best Practise and Continuous Improvement
Identifying opportunities by evaluating current business trends, best practise research and principles.
Working closely with all business units to enhance and promote positive feedback loops and improvements.
Works closely with all managers and teams coaching and mentoring the team’s development and professional skills.
Collaboration and Communication
Improve and drive cross-functional team collaboration through accurate and focused forms of communication
Qualifications
SPECIAL REQUIREMENTS
Accuracy and attention to detail
Operate with integrity (high ethics)
Customer centricity
Ability to take initiative and work both in isolation and be a team player
REQUIRED
2+ years’ experience in a billing and debt management business area
Credit control and Billing experience
Reconciliation experience
PREFERRED
Leadership experience
Healthcare Industry Knowledge
Membership management experience
EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
Matric
PREFERRED
Finance Related Qualification
TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
Computer literate, Microsoft Access
PREFERRED
Advanced Excel Skills
Additional Information
- Accountability
- Action orientated
- Collaborative
- Communication
- Business writing skills
- Manage complexity
- Problem solving skills
- Decision thinking
- Encourages engagement
- Resilient and adaptive
- Resourceful
- Demonstrates self-awareness
- Purpose driven
- Significance and values orientated
Vacancy expired!