Medical Equipment Customer Service Representative
Vacancy expired!
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.comConnect with us! FACEBOOK INSTAGRAM TWITTER LINKEDINSummaryWe are seeking a dedicated Customer Service Representative. In this role you will be responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement.Essential Duties and ResponsibilitiesClears previous day’s route and checks all paperwork for accuracy and completeness
Complies with all applicable company policies and procedures to meet JCAHO and company standards
Coordinates all patient information, processes paperwork
Develops and maintains a working knowledge of current products and services and Medicare, Medicaid, insurance regulations and FDA/DOT and JCAHO guidelines
Manages all aspects of intake; answering the phone and receiving faxes, collecting patient and referral source information, printing tickets, assembling charts and processing paperwork
Monitors office supplies
Prepares complete and accurate files for billing department
Prepares tickets for daily routes
Processes paperwork-confirms tickets, inputs new patient set-ups and assembles charts
Provides service for all retail/walk-in equipment requests
Provides technical assistance to customers
Verifies Medicare, Medicaid and private insurance coverage information
Works with outside agencies to resolve customer issues
Performs other duties as assigned
Supervisory ResponsibilitiesNone
Employment is contingent onBackground investigation (company-wide)
Drug screen (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
Education and/or ExperienceHigh school diploma or GED equivalent
One to three years of related prior work experience in a team-oriented environment
Experience in medical field and administrative record management
Strong customer service background
Skills, Knowledge and AbilitiesEffectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
Helpful, knowledgeable and polite while maintaining a positive attitude
Interpret a variety of instructions in a variety of communication mediums
Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
Knowledge of insurance policies and requirements
Knowledge of medical billing practices and of billing reimbursement
Maintain confidentiality and practice discretion and caution when handling sensitive information
Mapping skills including ability to plan time-saving delivery routes
Mechanical aptitude with ability to learn
Medical terminology
Multi-task along with attention to detail
Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
Read and successfully interpret written directions and/or instructions in English
Self-motivation, organized, time-management and deductive problem solving skills
Sense of urgency and responsiveness to physicians, location employees and patients
Work independently and as part of a team
Physical DemandsLift 10lbs at times
Requires sitting, walking, standing, talking or listening; extensive hours sitting at a desk
Requires close vision to small print on computer and or paperwork; extensive hours working on the computer
Machines, Equipment and Technical AbilitiesEmail transmission and communication
Internet navigation and research
Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.
Office equipment; fax machine, copier, printer, phone and computer
Work EnvironmentOffice environment
Benefits401k
Medical, Dental and Vision
Life Insurance and Disability
Generous Paid Time Off and Paid Holidays
Employee Discount Program
Employee Recognition Program
Bonus and Incentive Opportunities
Make the Right Move, Create your Profile and Submit your Resume TODAY The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile / resume to, Sign into your account. We appreciate your interest in Rotech Healthcare Inc.Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. REQ #: 2022-15425 Street: 3301 E. US HWY 377 Street 2: Ste 1700
Vacancy expired!