Business Analyst 4

Business Analyst 4

Job Description

-Serve as BSA on implementation projects for small to medium-sized COTS products (cloud-based Telecom Expense Management, Helpdesk, and Atlassian JIRA, Access)-Partner with implementation vendors during implementation to learn how to administer and support COT products post-go-live.-Serve as the primary administrator of small to medium-sized COTS products.-Partner with business and IT stakeholders to identify and implement configuration-based enhancements to supported COTS products based on industry best practices and needed process improvements.-Partners with Security Operations to manage single-sign-on authentication and user access to COTs products.-Reach out, as necessary, to vendor-provided support for COTS Products to troubleshoot platform issues.

Required Experience/Skills:-Has previous experience as a Sr. BSA and as a cloud-based COTs product administrator-Ability to learn new products and systems quickly-Possesses excellent problem solving and technical troubleshooting capabilities-Is a self-starter and independent worker; does not require detailed instructions on what tasks to complete or how to complete them.-Works independently and is able to effectively and efficiently translate business, process and technical goals into actionable tasks-Able to balance multiple assignments for different systems simultaneously based on priority and complexity-Possesses excellent verbal and written communication skills with both IT and Business Professionals at all levels of organization (able to speak to the big picture as well as technical details and knows when to speak to each and how).-Diligently, but tactfully pursues answers to needed questions in order to address gaps and advance work progress-Effectively facilitate meetings and requirements gathering sessions-Writes specific, measurable and testable user stories with detailed acceptance criteria-Proficient with Microsoft Office 2013/2016 (Word, Excel, PowerPoint, Visio)-Makes recommendations for the logical design of COTs product enhancements-Publishes clear and effective process flows-Creates detailed data mappings, as needed, for data integration work between COTS products and other legacy systems

Highly Desired:-Previous experience using and/or administering JIRA Cloud (and/or other Atlassian Cloud products)

Required skills:Previous experience as a Sr. BSA and as a cloud-based COTs product administrator – Required 4 years.Creates detailed data mappings, as needed, for data integration work between COTS products and other legacy systems – Required 5 years.Use of various analytical models (process, use-case, organization, data, etc.) – Required 7 years.Use of various techniques for requirements elicitation (workshops, surveys, interviews, etc.) – Required 5 years.Writes specific, measurable, and testable user stories with detailed acceptance criteria – Required 5 years.Developed and completed business cases for IT Projects – Highly desired 5 years.Worked on efforts both to enhance existing systems and develop new ones – Highly desired 5 years.Experience and comfort in working on both agile and waterfall-hybrid projects – Highly desired 5 years.Effectively facilitate meetings and requirements gathering sessions – Required 5 years.Previous experience using and/or administering JIRA Cloud (and/or other Atlassian Cloud products) – Highly desired 2 years.Makes recommendations for the logical design of COTs product enhancements – Required 5 years.Able to balance multiple assignments for different systems simultaneously based on priority and complexity – Required 5 years.Possesses excellent problem solving and technical troubleshooting capabilities – Required 5 years.Works independently and is able to effectively and efficiently translate business, process and technical goals into actionable tasks – Required 5 years.

Additional Information

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