IT Program Manager - ERP

Synergy Computer Solutions - IT Program Manager - ERP

The IT Program Manager - ERP, is responsible for leading all program management office (PMO) functions, including tools and reporting, and process management for ERP projects & initiatives. They are responsible for implementing, dissemination and maintenance of project management standards as well as the monitoring of compliance to the standards by the program and project teams. They will be responsible for ensuring that the team is meeting expectations. They will also identify and define improvements to the processes, performance metrics, and dashboards and will communicate any changes to those responsible for maintaining the processes and PPM tool. The IT Program Manager will oversee the Project management activities performed by the Analysts related to:• Process Adoption• Process Improvement• Tools and Reporting This role will work closely with the IT Leadership team as they work to improve the project management metrics and processes. The program manager will also work closely with the Solution Delivery teams as they work to ensure that the Project management processes and the PPM tool are being properly utilized across the programs and that the available dashboards and metrics are appropriate and useful for the IT Leadership team. Job Responsibilities

• Primary responsibilities of this position are related to leading program management functions for ERP projects & initiatives including tools and reporting, and process management. Some of the specific responsibilities of this role include:
• Leading the implementation of software modules/applications within the ERP and analyzing interfaces between applications in order to ensure maximum efficiency is achieved from the IT systems
• Ensuring that the ERP is integrated with the other application for optimal business operations
• Maintaining on-going relationship with suppliers/vendors and conduct a cost-benefit analysis on all IT related projects in order to ensure maximum return on IT investment
• Defining and interpreting performance metrics in an effort to communicate program performance
• Identifying process and performance metrics improvements
• Serve as the overall subject-matter expert in Project Management knowledge areas
• Establish and maintain a program for monitoring and reporting on compliance to adopted Project Management standards
• Provide a program to ensure continued utilization and maturation of best practice project management standards and methodologies
• Help ensure growth and success by providing mentoring and training in the established processes, policies and procedures, as well as the tools and templates
• Facilitating program review meetings with IT leadership, including Solution Delivery teams
• Oversee the IT Project management Processes related to process compliance and facilitate the change control process
• Oversee IT Analyst efforts to drive process compliance down to the program and project levels
• Oversee IT Tools and Reporting activities to configure and maintain the PPM tool
• Maintaining on-going relationship with suppliers/vendors and conduct a cost-benefit analysis on all IT related projects in order to ensure maximum return on IT investment
• Providing leadership to resolve technical errors or breakdown and providing valid solutions and recommendation so as to ensure all business operations runs smoothly
• Recommending information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
• Accomplishing financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action
• Maintaining quality service by establishing and enforcing organization standards
• Completing projects by coordinating resources and timetables with user departments and data center.

• Bachelor’s degree in the field of business, accounting, computer science, or field with equivalent benefit
• PMP & ERP certifications preferred
• 10-12 years of experience working in ERP project delivery
• Expert in ERP design, development & support disciplines
• Expert in project management disciplines
• Strong presence with leadership
• Strong communication, leadership and coaching skills
• Ability to prioritize issues across the programs in order to escalate to the appropriate level
• Ability to understand future impacts of identified issues and risks
• Ability to convey program performance and make management recommendations
• Provides direct, complete and “actionable” feedback to others, including those in management positions
• Strong in compiling and providing relevant information in order to evaluate performance and make effective decisions
• Sets clear measurable objectives and monitors progress and outcomes
• Good at figuring out the processes necessary to get things done
• Pursues everything with energy, drive and a will to finish
• Capable of making tough decision on a timely basis
• Solves difficult problems with effective solutions using rigorous logic and methods
• Bright and intelligent individual who deals with concepts and complexity comfortably