Helpdesk Associate

Randstad Corporate Services - Helpdesk Associate

job summary:Franklin, WI - ContractHelpdesk AnalystOur client's location in the Southwestern suburbs of Milwaukee is seeking a Helpdesk/Desktop Support person. This person will be responsible for the onsite support(most remote during COVID) and helpdesk support of the employees nationwide. The most successful candidates bring Windows and A+ experience with Customer Service focus. location: Franklin, Wisconsinjob type: Contractsalary: $18 - 24 per hourwork hours: 8am to 5pmeducation: Associates responsibilities:

• Provide Level 1 and Level 2 Service Desk/Desktop Support for all client technical issues.
• Provides local and remote technical support including, but not limited to:
• Password re-sets and unlock LAN accounts
• Remote desktop support
• Install and configure software and hardware on workstations - depends
• Computer software installation and deployment -
• Phone and e-mail technical support
• Diagnose and resolve hardware, systems software, and network problems
• Incident Management Documentation
• Monitoring, tracking, and communications throughout the lifecycle of an incident or service request.
• Classification and initial support
• Investigation and diagnosis
• Resolution and recovery
• Ability to lift/move computers, peripheral equipment and supplies (?50Lbs)
• Domestic travel required (?10%

qualifications:

• Experience level: Experienced
• Minimum 4 years of experience
• Education: Associates

skills:

• CompTIA A+
• Customer Service
• Windows Troubleshooting
• Outlook

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.