Merchant Risk Analyst

Overview

• Perform daily investigations on merchants that use the GreenSky lending program
• Analyze merchant activities to identify risks and make risk mitigation recommendations based on complaints, credit quality, reputational risk, and credit reports
• Analyze tax returns and other financial statements in order to assess merchant solvency
• Conduct internal and external complaint analysis to determine severity and trends (e.g. BBB, Yelp, CFPB)
• Delivers investigation results and adverse actions to merchants that are non-compliant
• Provide excellent customer service within established Service Level Agreements (SLA)

• Strong verbal and written communication skills and ability to communicate across various lines of business
• Self-starter who can work independently, demonstrate effective time management and organizational skills, and possess the ability to handle multiple tasks simultaneously
• Demonstrate sound judgment, critical thinking and analytical skills. Ability to understand risk implications of financial products
• Ability to identify issues, problem solve, and execute remediation/solution without errors
• Experience with financial measurements and metrics (basic math skills)
• Proficient with Microsoft products, particularly Excel, Pivot Tables, VLookup

• Bachelor's degree in a relevant field such as Finance, Accounting, Business, or equivalent combination of education and work experience
• Educational and/or professional background in Fraud Risk/Investigation/Commercial Underwriting experience
• Familiarity with consumer and commercial lending products and practices
• Healthcare experience in billing or collections