LMS Admin

LMS Admin Location: Remote (Occasional on-site in Santa Clara) Duration: ContractKelly Services is currently recruiting for a Learning Management System Administrator with experencie in Canvas, BlackBoard, ComplianceWire or Meridian etc. and other educational systems such as Student Information Systems.Duties: Technical Support and IT Request Handling Provides support and engages in complex problem solving. Monitors, tracks, and responds to email requests in the mailboxes, and the IT Ticketing System. Adds to knowledgebase and FAQs. Instructional Technology Support Provides support to instructors, and teachers in addressing educational needs, translating their pedagogical goals into technical processes, tailored instructional design of hybrid and online courses, and developing appropriate solutions in support of those academic goals. Supports LMS solutions including developing instructional solutions with Program Managers, Instructors, and teachers, troubleshooting, and testing and implementing integrations. Creating and administering conferencing technology accounts for instructors and teachers. Always follows best practices Interactive, Media, and Web Solutions Support Assists instructors on using interactive, media and web solutions to address educational needs. Provides technical solutions and development of media components, applying industry practices, community standards and campus and departmental policies. Trains users. Assists in negotiating project plans with stakeholders. Responds to reported incidents through the mailboxes daily. Always follows best practices Training and Documentation Designs introductory to advanced workshops based on instructional life cycle needs and delivers training sessions in person and online. Develops documentation targeted for specific audiences, use cases, for self-service, and solutions in support of instructional tools and technique. Ensures that service and instructional materials are accessible and in compliance with law and policy. Builds upon the existing knowledge base Special Projects and New Initiatives Stays abreast of the developments in Learning Management Technologies. Recommends upgrades, new tools based on current trends in the education industry. Applies knowledge of project management and service management standards. Serves as project lead or team member within department beginning with project proposal phase through completion, planning, testing, migrations, documentation, production and customer support. Projects vary from simple to moderately complex. Often requires analysis of Instructional requirements of the instructors and teachers by applying campus standards and sound pedagogical methodology. Accessible Technology Support Provide technical support for course-focused accessibility. Collaborate with registrar's office, the Accessibility Tech Committee Member, and other IT Team members to gather requirements and provide adequate solutions.Required Skills: Experience with administration of Learning Management Systems (such as Canvas, BlackBoard, etc ) and other educational systems such as Student Information Systems General knowledge of several areas of IT. Ability to learn new concepts in a short amount of time Knowledge of business processes and procedures. Knowledge of the design, development and application of technology and systems to meet business needs. Experience with incident reports, assisting with digital forensics with data collections, examination and analysis Scripting experience in Perl/Javascript/Python is a plus Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines. Ability to write technical documentation in a clear and concise manner. Demonstrated understanding of how system management actions affect users and dependent / related functions. Ability to provide effective and adequate customer support to students, instructors, teachers, and staff of varying social, cultural, economic, and educational backgrounds Project Management Skills Familiarity with accessible technologies, particularly when used in instructional contexts. Ability to create content using rich media production methods. Experience with standard Productivity tools, including PowerPoint, Keynote, Word, Excel. Knowledge of intellectual property (IP) restrictions, Copyright and Fair Use, FERPA, ADA, S508 policy and law.Why Kelly ® ?By partnering with Kelly® IT, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.About Kelly ® At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.