Call Center Representative - eCommerce

Job Description

• Assists customers with any questions regarding orders and concerns.
• Provides all necessary support to customer through phone calls, faxes and email.
• Ensures excellent customer service by identifying and resolving customer related issues in accordance with company policies.
• Routes calls to the appropriate resource when applicable and logs all calls using the call management system.

Qualifications

• High School Diploma/GED required.
• Previous Customer Service experience preferred.
• Weekend shifts required and possible Holiday shifts required.
• Basic understanding of standard concepts, practices and procedures.
• Basic data entry/keyboard skills and proficient with Microsoft Office applications.
• Approaches all encounters with customers and co-workers in an attentive, friendly, courteous, and service oriented manner.
• Strong verbal/written communication abilities; effective interpersonal skills; strong attention to detail and ability and willingness to work within set time limits and performance standards.

Additional Information

National Vision offers a competitive benefits package including Health and Dental Insurance, 401k with company match, Flex Spending Account, Short Term and Long Term Disability Insurance, Life Insurance, Paid Personal Time Off, and much more. Please see our website www.nationalvision.com to learn more.ll your information will be kept confidential according to EEO guidelines.