25 Feb
Desktop Support Technician I - A+
Delaware, Newark , 19718 Newark USA

Vacancy expired!

eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity. For this Desktop Support Tech position, we need a professional self-starter with great communication skills and exceptional customer service. This Technician will be required to work onsite with 3-4 other individuals at this location. Top 2 required skills are 1. self-motivation and willingness to take initiative to complete tasks and responsibilities and 2. the ability and confidence to work with a team and/or individually. Overview:

  • Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, PCs, single and multi-processor servers, and wired / wireless networking
  • Provides technical support to customers on operational or maintenance aspects of system equipment
  • Serves as customer contact on technical and service-related problems
  • Diagnoses mechanical, hardware, software, and systems failures, using established procedures
  • Determines the most cost-effective repair / resolution to minimize customer downtime
  • Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are addressed with a higher level of support
  • Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions
  • Acts as liaison between customers, departments, and within the organization to lead problem resolution and change management processes
  • Ensures that all schedules, transmission, online systems, and problems are resolved in an accurate and timely manner
  • Consistently provides and updates notes, feedback, or documentation
  • Tracks and monitors issues; as well as makes autonomous, positive results
  • May use problem management databases and help desk system
Qualifications:
  • 2+ years of related experience, or AA degree, or equivalent combination of education and experience
  • A+ certification
  • Solid experience and understanding of IT services and products
  • Ability to transform technical IT language into terms everyone understands
  • Outgoing personality as they will be working with the public on a daily basis.
  • Relatable with customers and impeccable with follow-through
  • Not intimidated by problems you ve never seen before - confidence is key!
  • Hungry to work hard and hungry to grow your career!
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

Vacancy expired!


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