Network Engineer

Essential Job Duties and Responsibilities Monitor real-time dashboards and alert activity through the Network monitoring Consoles and systems. Be the front line to Network Operations technical support staff members by coordinating and managing incidents, calls and tickets. Perform notification and escalation of the incident as documented in use case-specific procedures by established guidelines and standards Track incidents where applicable to verify that response times and availability requirements established in the SLA are met Assist with documenting and updating departmental procedures and work instructions Must be professional, personable, and courteous at all times Continually look for opportunities to improve service to the customer Mentor team members by providing necessary assistance, guidance, and training Participate in special projects as needed and defined, meeting all timelines Work required hours, meet standards for availability, and communicate with the manager when variations are needed