25 Feb
Urgent! IT Help Desk - Chandler, AZ
Vacancy expired!
Kelly Services is seeking an IT Help Desk Support for a leading company in Chandler, AZ. . If this position may be interested to you, please email me back at (with your most up to date resume in word format) and advise the best time and number at which you can be reached Job Title: IT Help Desk Support Location: Chandler, AZ, 85226 Type: W2 Assignment Length: 3 months (High possibility of getting extension) Pay rate: $28 per hour Shift: 8-hour shift - Monday to Friday; Starts at 6:30a.m. Must-Haves: Windows, Active Directory, O365, and VPN, 1 year (Required) Required education: Any University Graduate Years of experience (minimum/maximum): 3 years in a service desk environment Description:
- The role requires providing phone, Email and chat support for the end users for one of our prestigious clients.
- This is an L1 role where the incumbent is expected to be aware about ITIL methodologies - Incident, Service Request, Change and Problem.
- The role demands excellent communication skills - oral and written, good customer handling skills and excellent collaboration skills with ability to work in 12X5 shift.
- The person will contribute towards effective resolution of the issues.
- Ideal candidate must be an experienced professional from same or similar field.
- He/She must possess good knowledge of Windows, Active Directory, O365, and VPN.
- The person will contribute towards achieving project deliverables (SLAs/KPIs/Improvements etc.).
- The ideal candidate must have hands on experience of resolving technical issues over the phone, chat and emails.
- Citrix
- O365
- ServiceNow - ITSM tool
- Microsoft Windows
- Mobile Operating Systems (Android/iOS)
- Antivirus
- SharePoint
- Knowledge of Laptop/Desktop/Tablet issues
- VPN Troubleshooting
- Mobile Device Management
- Technical Skillset - Good to Know
Vacancy expired!