25 Feb
IT Business Analyst
Georgia, Atlanta , 30303 Atlanta USA

Vacancy expired!

PSR Associates, Inc. is an IT consulting firm specializing in Staffing and Recruiting Services. People. Solutions. Results. Founded in 2003, PSR Associates, Inc. is headquartered in Atlanta, GA, with additional offices in Tampa, FL; Washington, D.C.; Charlotte, NC; Austin, TX; and Irvine, CA. Trusted, connected, experienced and fast, PSR Associates delivers the right talent to help leading companies perform at their best!IT Business Analyst Position Description We are seeking an individual with Business analysis skills, including requirements development, testing, and general system support skills.

JOB RESPONSIBILITIES:The role of the Business Analyst will:
  • Analyze business needs and map to software capabilities.
  • Understand customer business processes and document workflows.
  • Develop business functional and non-functional requirements.
  • Develop test plans and scripts and test new or upgraded technology.
  • Provide user support and training on any new applications or new functionality.
  • Configure software as required to support business needs.
  • Support change management for transition to new or upgraded technology.
  • Deliver solution alternatives and recommendations for business technology needs.
  • Provide incident support and communication where issue is related to proper use of the software.
  • Create software user guides and other supporting documentation as required.
  • Serve as a liaison between assigned business units of DOAS and the technical team to provide technical support in the maintenance or enhancements of systems.
  • Assumes responsibility for project tasks to ensure they are completed on time.
  • Analyze data to determine the root cause of any issue and communicate with business and technical team as needed.
  • Consults with vendors and technical staff to ensure that functionality of automated system is consistent with adherence to laws, regulations, business rules and best practices.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
  • Proven data analysis and problem-solving skills.
  • Ability to determine and effectively document functional needs and business requirements using Microsoft Office including Word, PowerPoint and Visio.
  • Intermediated to advanced skill level knowledge in Excel.
  • Proficiency in using Microsoft Teams to conduct meetings and manage Teams content.
  • Excellent organizational skills with the ability to focus on results to meet multiple deliverables and critical deadlines.
  • Strong presentation, interpersonal, communication, project management, and documentation skills.

MINIMUM ENTRY QUALIFICATIONS:
  • Bachelor's degree in a related field from an accredited college or university AND one year of related experience; OR associate degree in a related field from an accredited college or university AND two years of related experience.

PREFERRED QUALIFICATIONS:
  • Experience with Oracle Service Cloud CRM administration.
  • Experience with Oracle Intelligent Advisor (formerly Oracle Policy Automation).
  • Experience with SharePoint.
  • Experience in supporting technology for public sector.

Vacancy expired!

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