Desktop Support Technician I

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team. Contract to Hire Opportunity Overview:

• Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
• Customize communication, instructions, and product knowledge to the level of the individual
• Determine the most cost-effective repair to minimize customer downtime
• Prepare reports for analysis

• 2+ years of related experience, or AA degree, or equivalent combination of education and experience
• A+ certification desired
• Solid experience and understanding of IT services and products
• Ability to transform technical IT language into terms everyone understands
• Relatable with customers and impeccable with follow-through
• Not intimidated by problems you ve never seen before - confidence is key!
• Hungry to work hard and hungry to grow your career!