Concierge Officer - Public Safety - 16784

Job Description

Under the direction of the Department of Police and Public Safety Shift Commander, the incumbent controls access into the Medical Center in accordance with the current security level in place.Monitors, screens and welcomes staff, patients and visitors to ensure all who enter are authorized or have legitimate business on the property.Provides a high level of customer service by interacting with staff, patients and visitors in a professional, cordial and helpful manner.

Responsibilities:

• Performs basic public safety and security duties, chiefly through controlling and monitoring access into Medical Center facilities, through the appropriate admittance process. Allows authorized visitors entry into the facility.Screens staff, patients and visitors in an efficient manner in order to expedite their admittance to the facility, when required.
• Provides a high level of customer service by interacting with staff, patients and visitors in a professional manner that is proactive and anticipates the needs of others by referring individuals to the proper department or resource.Identifies problems requiring resolution and attempts to resolve basic security and customer service issues in a courteous, impartial manner.Enlists the assistance of a supervisor or other staff when warranted.
• Assist individuals with disabilities and mobility issues by securing appropriate transportation or services
• Communicates in a manner that is professional, cordial, and responsive. Provides appropriate directions or information regarding the facility and surrounding area as requested by visitors.
• Maintain a security presence by remaining vigilant and observant at all times.
• Report any suspicious individuals or activity, violations of rules or regulations as required.
• Assist with special events/projects or responses to emergency codes as directed.
• Provides assistance to Public Safety Officers or other similar and related duties as required or directed.

Qualifications

High school diploma or GED equivalent requiredAbility to read and write at a proficient level.Basic Computer Skills are required.Prior security, customer service, or administrative experience a plus

Additional Information

AMERICANS WITH DISABILITIES STATEMENT:

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. New England Medical Center reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

All your information will be kept confidential according to EEO guidelines.