25 Feb
Project Manager
Wisconsin, Madison , 53701 Madison USA

Vacancy expired!

Job Description

SUMMARY

The PDSS Project Manager has primary responsibility for the success of PDSS service projects assigned to them in terms of project scope, budget and timeline. To this end, the PDSS project manager will conduct assigned PDSS Service projects in accordance with the EAC Service Project Delivery Assurance process. It may at times happen, in the course of service project execution, that other priorities (e.g. account management priorities, customer success priorities, or internal departmental priorities, etc.) will compete with project success. The PDSS project manager is expected, in these situations, to be the advocate for the project and its success.

It is expected that the PDSS project manager will be able to manage more than one project a time depending on the complexity of the projects involved. It is also expected that the PDSS project manager will pro-actively ask for help if their workload exceeds their ability to successfully manage.

Qualifications

ESSENTIAL JOB FUNCTIONS

Communications - The PDSS PM shall serve as the single point of contact (SPOC) for the project, both internally and externally.

  • Conduct Internal and External Kick-off Meetings
  • Conduct weekly project status meeting and manage to resolution any issues, actions or questions arising from those meetings.
  • Prepare client-facing weekly project status report

Scope – The PDSS PM shall “own” the project scope: To this end, they shall review and familiarize with the service project Statement of Work (SOW) including, but not limited to:

  • Review and clarify with EAC stakeholders (e.g. solution architects, department leads, technical leads) any items in the SOW which are unclear.
  • Identify and manage to resolution any apparent discrepancies between the SOW and the client’s understanding of the project scope, budget or schedule.
  • Generate formal change requests to address any project issues around scope, budget or schedule.

Budget - The PDSS PM shall maintain the “official” project financials and ensure that the project financial reporting in NetSuite is accurate.

  • If the project financials are not in accord with the contract, the PDSS PM shall escalate the project internally to assist with establishing the root cause and EAC’s response.

Timeline - The PDSS PM shall create and maintain the official project timeline

  • The official project timeline is generally provided with the SOW
  • Note – the project timeline, as described here, is distinct from the detailed project sequence, typically created by the project technical lead. The project timeline captures the key milestones from the detailed project sequence and assigns specific dates to those milestones.
  • The PDSS PM shall identify and manage to resolution any contingencies, risks or liabilities which arise in the course of executing the work.

Continuous Improvement - The PDSS PM shall be responsible for continuous improvement to streamline the operation of the business. To that end the PDSS PM shall do the following:

  • Maintain a list of “lessons learned” for any issues which occur in the course of the managed service
  • Conduct “after action” sessions when issues occur
  • Generate, to the greatest extent possible, formal artifacts, which can subsequently be expanded for more general use, for any issues which occur.

EDUCATION AND EXPERIENCE

An equivalent combination of education, training and experience will be considered.

  • Bachelor’s Degree in management, business or a related field
  • 2+ years’ professional experience in an Enterprise Software company or equivalent
  • 3+ years industry knowledge

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge, skills and abilities which may be representative, but not all-inclusive of those commonly associated with the position.

  • Understanding the implications of new information for both current and future problem-solving and decision-making
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
  • Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
  • Understanding written sentences and paragraphs in work related documents
  • Talking to others to convey information effectively
  • Communicating effectively in writing as appropriate for the needs of the audience
  • Teaching others how to do something
  • Bringing others together and trying to reconcile differences
  • Persuading others to change their minds or behavior
  • Actively looking for ways to help people
  • Being aware of others' reactions and understanding why they react as they do
  • Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
  • Motivating, developing, and directing people as they work, identifying the best people for the job
  • Knowledge of various project management methodologies
  • Proven leadership skills
  • Cost and risk management skills
  • Excellent communication, interpersonal and negotiation skills
  • Ability to make important decisions under pressure
  • Problem-solving skills
  • Ability to delegate effectively
  • Time management skills
  • Friendly and approachable
  • Requires both hard and soft skills

Additional Information

The EAC work Environment is reflective of our Five Tenets. Our employee base is chosen and developed in accordance with our Core Values.

EAC Tenets:

  • Be the best
  • Do it right
  • Work smart
  • Be profitable
  • Have fun

EAC Core Values:

  • Excellence
  • Integrity
  • Driven to win
  • Accountability to team/Responsibility for action
  • Customer Centric
  • Continuous Improvement

BENEFITS

  • Medical and dental insurance
  • Voluntary vision insurance
  • Flexible SavingsAccount
  • Dependent Care Savings Account
  • 401(k) Traditional and Roth
  • Basic Life and AD&D and Disability Insurance
  • Employee Assistance Program
  • PTO
  • Paid Holidays
  • Remote - anywhere in the

    USA

Vacancy expired!


Related jobs

Report job