Client Support Specialist
Vacancy expired!
Job Description
Vantage is looking to hire a Client Support Specialist to join our team. The ideal candidate will be responsible for working directly with our customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how we work.
Salary range: $44000 - $52000 per year.
Responsibilities:Conduct outreach to maintain strong relationships with the client base and identify services and solutions, such as digital, and online access, and that support clients’ needs.
Onboard new client accounts, which includes the collection of required documentation and client information
Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins.
Greet and service clients in a professional and friendly manner while developing positive client relationships.
Prioritize and organize the workflow and collaborate with all facets of the operation and administration of client accounts.
Collaborate with the sales, design, procurement, and construction teams to improve workflows.
Process new accounts by obtaining all necessary approvals and ensuring all client documentation is returned, completed, and approved.
Qualifications
Minimum of 1-2 years customer or client service work or related experience required.
Degree or equivalent preferred.
Strong written and verbal communication skills.
Detail-oriented with the ability to line up and organize workflow.
Ability to work effectively in a team as well as independently.
Able to accomplish a variety of tasks in an efficient, organized manner.
Additional Information
- This is not a remote job
- Disability Insurance
- Employee Assistance Program
- Dental Insurance
Vacancy expired!