eBike Inside Technical Specialist – Bosch eBikes (SO/NA)

Job Description

Bosch eBike Systems, the current market leader for pedal-assist electric bike (eBike) drive train components in Europe, is growing quickly in North America as more bicycle dealers sell eBikes "epowered by Bosch." More Information at www.bosch-ebike.com

The eBike Inside Technical Specialist Position is responsible for answering incoming calls and providing excellent customer service to Bosch eBike Dealers in the US.

- Provide Technical, Service Minded Hotline support to bike dealers in a confident, friendly manner.

- Respond to end consumer calls for technical, general product support, and spare parts, etc. topics.

- Troubleshoot, and resolve technical or software related issues of eBikes using active listening and a positive attitude.

- Excellent verbal and written communication skills.

- Make decisions on warranty per company guidelines.

- Document calls/cases in a CRM (Customer Relationship Management) tool.

Qualifications

- Minimum HS Diploma, Associates degree preferred.

- Bicycle shop/industry experience preferred, enthusiasm for bicycles required.

- 2+ years’ experience working in a customer service environment providing phone support or in-person customer support.

- Quick understanding/ learning capabilities, good in working with modern IT / PC and CRM tools.

Additional Information

By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives.

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)