25 Feb
Customer Service Representative
Florida, Tampa bay area , 33601 Tampa bay area USA

Vacancy expired!

Job Description

We have a Customer Service Representative position awaiting a personable and well-spoken professional with their growing staff. In this role, you provide superior customer service and a positive experience to our customers. You enjoy providing solutions to customers and selling products and services.

Salary range: $42000 - $48000 per year

Responsibilities

  • Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.

  • Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.

  • Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner.

  • Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.

  • Acknowledge and address all customer inquiries on time.

  • Attract potential customers by answering product and service questions. Suggest information about products and services.

  • Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.

  • Suggest potential products and services to management by collecting customer information and analyzing customer needs.

  • Add value to the business by providing fantastic customer service, engage customers, and build relationships with buyers by accounts.

  • Address any issues that may arise and escalate to management for their engagement and support.

  • Handle other duties as needed.

Qualifications

  • High school diploma, general education degree or equivalent.

  • Ability to stay calm when customers are stressed or upset.

  • Comfortable using computers.

  • Experience working with customer support.

Additional Information

  • That is not a remote Job
  • Dental Insurance
  • Disability Insurance
  • Health Insurance
  • Flexible Spending Account

Vacancy expired!


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