Customer Service Representative
Vacancy expired!
Job Description
We have a Customer Service Representative position awaiting a personable and well-spoken professional with their growing staff. In this role, you provide superior customer service and a positive experience to our customers. You enjoy providing solutions to customers and selling products and services.
Salary range: $42000 - $48000 per year
ResponsibilitiesDelight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.
Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.
Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner.
Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.
Acknowledge and address all customer inquiries on time.
Attract potential customers by answering product and service questions. Suggest information about products and services.
Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.
Suggest potential products and services to management by collecting customer information and analyzing customer needs.
Add value to the business by providing fantastic customer service, engage customers, and build relationships with buyers by accounts.
Address any issues that may arise and escalate to management for their engagement and support.
Handle other duties as needed.
Qualifications
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Additional Information
- That is not a remote Job
- Dental Insurance
- Disability Insurance
- Health Insurance
- Flexible Spending Account
Vacancy expired!