IT Support Specialist

Job Description

The IT Support Specialist assists users who are having problems with: software (Windows, Microsoft Office, web browsers, remote desktop sessions, WMS systems) end user devices (desktops, laptops, tablets, thin clients, handheld devices) network connectivity (wired, Wi-Fi, cellular, physical cabling) peripherals (input devices, monitors, printers, scanners).Assistance can be provided over the phone, via email/chat, or in person.

• Support the company’s business and productivity software.

Solve computer, device, or any system-related issues, or escalate issues where assistance is needed insolving issues. Facilitate requests for IT services including repair, complaints, and inquiries, and direct and assign requestsvia the Help Desk system. Answer questions or resolve computer problems in person, phone/chat, or email. Document user calls issue resolution. Document routine and periodic tasks, processes, and procedures, and maintain IT asset registers andknowledge base documents, in relevant system(s). Maintain IT equipment and inventories, while keeping records of all equipment movements in relevantsystem(s). Reports any deficiencies and recommends changes or updates in application functionality, infrastructuredesign, deployment, service delivery, documentation, and training, both within and outside IT. Assist in delivery of IT project by providing on-site and off-site assistance in a wide variety of tasks, including physicalinstallation or removal of equipment and/or software.

Qualifications

Three or more years of related work experience in IT service delivery and support. Microsoft Windows – experience supporting Windows operating systems in an Active Directorydomain environment, including installation, troubleshooting, and administration. Microsoft Office – experience supporting Microsoft Office applications, primarily Outlook, Word, andExcel. IT Security – knowledge of, and experience working with, anti-virus/malware protection,Internet/web/email security, and related. Computer Hardware – experience installing, configuring, and troubleshooting desktops, laptops,tablets, printers, scanners, and related devices. Computer Software – experience installing and supporting both commercial and custom (in-house)software applications. Networking – knowledge of and experience working in a TCP/IP network environment with wired, Wi-Fi, and cellular/mobile connections, and experience supporting remote/VPN connections. Preferred but not required:o Experience with Microsoft Teams, SharePoint/OneDrive, and Office 365.o Experience working in a warehouse, industrial, or logistics/transportation environment.OTHER SPECIAL REQUIREMENTS: Analytics – strong analytical mind with problem-solving skills and creative thinking. Communications – strong written and verbal communication skills. Customer Service – experience providing direct service (beyond technical break-fix). Teamwork - work collaboratively with your team and others (make everyone better). Flexibility – understands the unpredictable nature of IT work and will make themselves reasonablyavailable for work out of the normal business schedule. Accountability

Additional Information

All your information will be kept confidential according to EEO guidelines.