25 Feb
Customer Service Administrator
Vermont, Vermont , 05401 Vermont USA

Vacancy expired!

Job Description

The Sugarman of Vermont, a leading producer of Maple Syrup, is hiring a Customer Service Representative that can excel in our fast-paced office environment. Pay is commensurate with experience and benefits are available.

The right candidate will be a highly motivated and very organized professional with customer facing and sales administration experience. You will be comfortable handling many priorities with ease, remaining on track and on time with addressing customer needs, entering sales orders, delivering supporting sales materials and all communications needed for sales team success. Additionally, you will provide freight quotes to the sales team based on customer delivery addresses supporting the sales process.

Location: Hardwick, VT

Responsibilities

Making and receiving customer calls and emails, handling requests including product orders, product questions, shipment tracking and pricing information, and sales sampling

Help accurately input customer sales orders and recording of account information

Research accounts, understand customer needs, identify key players, and generate interest

Generate leads and develop and enter qualified opportunities into our sales funnel

Help maintain and expand our database of prospects within certain markets

Other sales administration duties as assigned

Requirements

Associates degree or higher. Certificates in Business, Sales, or Marketing a plus

5 years previous customer service experience with a proven track record

Experience with freight quoting software (e.g. Shipstation, FedEx, etc.) a plus

Strong phone presence and listening skills / handling of dozens of calls / emails per day

Results focused, supporting of sales team achievements of monthly sales targets

Proficient with corporate productivity tools

Experience working within CRM, and Office software

Ability to work in a sales team environment with ability to cross-collaborate with other departments

Stay current with industry, new and existing product features / benefits

Excellent written and verbal communication skills

Ability to multi-task, prioritize, and manage time effectively

Comfortable working under strict deadlines

Process orders via email or phone

An eye for data accuracy on orders and invoices

Maintain and update sales and customer records

Liaise with the logistics department to ensure timely product deliveries to customers

Experience with ERP/CRM systems; for example Pipedrive and QuickBooks

To apply

Send your cover letter and resume to Sugarman of Vermont, PO Box 1060, Hardwick, VT 05843 or via email to tteale@sugarmanofvermont.com. No phone calls please. Cover letter required.

Vacancy expired!


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