26 Feb
Field Service Technician - Ricoh USA
South Carolina, Myrtle beach , 29572 Myrtle beach USA

Vacancy expired!

Req # 20-02595

This position requires multi-specialist technology level skills to work independently as a product/services solutions specialist in servicing or training on certain business support for multi-solutions work area needs/offerings. Serves as the primary resource providing service/training solutions and mentoring on products and services. Also includes new business and other various support and solution functions as developed or assigned.

JOB DUTIES AND RESPONSIBILITIES

Technical

Performs multi specialist solutions skill services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a variety of products and services.

Collects, measures, records, processes and analyzes complex data. Applies results to support service improvement area wide.

Proactively seeks volume building and product/process upgrade opportunities that result in increased utilization of Ricoh equipment, supplies and services.

Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations.

Demonstrates high level of proficiency in their area of expertise as well as taking on a team lead /coordinator role as needed/directed.

Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods.

Customer Services

Understands and promotes Ricoh's support functions and offerings, anticipates and manages customer needs.

Displays professionalism in interactions with all customers. Maintains and leads productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.

Manage Workload

Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics.

Effectively executes all required workload management and call handling procedures, using current field call management requirements.

Administrative

Complies with all company policies and completes administrative tasks in an accurate and timely manner.

Performs administrative duties as assigned including maintaining required logs, processes and reports.

Completes all required administrative tasks in an accurate and timely manner.

Accounts for all time and activity by recording information through the proper tracking system.

Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary.

Results

Achieves expected productivity levels associated with assigned workload and level of experience.

Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly.

Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.

2 4 year degree or equivalent certification or equivalent technical work experience is required. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired.

Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.

Follow this link for the certification requirement document. https://rworld.ricoh-usa.com/docs/DOC-766716

At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. Together, we inspire remarkable innovation. That is how we live the Ricoh Way. And with our commitment to ethics, you can be sure that we are doing it with transparency, integrity, and corporate social responsibility.

Ricoh is an EEO/Affirmative Action Employer Minorities/Women/Protected Veterans/Disabled.

Apply at link: https://recruiting.adp.com/srccar/public/RTI.home?c=2171819&d=USA-RicohExternal&r=10000685531400&rb=CRAIGSLIST

Vacancy expired!


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