Remote Assistant / Customer Service Agent

We're a business news publication based in Buford, GA looking for a virtual assistant with the ability to work 20-35 hours per week. 100% remote work with a flexible schedule. Your hours will need to be between 8AM-5PM EST but the exact weekly schedule of your hours will be determined by you upon hire.

This is a temp-to-permanent position. We are hoping to find a candidate looking for a long-term remote position.

You will need to be available for at least 2 hours each week days to ensure timely customer response.

Primary responsibilities will be customer service:

- Answering phone & returning calls

- Managing customer emails\ inquires

- Managing live chat

- Updating client profiles on our online directory

- Calling on warm leads to help them setup free accounts and check-in (50 calls/week)

Secondary responsibilities will be:

- Scheduling and assisting clients regarding creative processes (e.g. scheduling photography and/or interviewing clients with our questionnaire and recording)

- Documentation of F.A.Q.'s as you learn the popular questions in the customer service role. You will be responsible for creating a document of F.A.Q's so that when a customer ask a question you don't know the answer to, we will tell you how to answer then save all of those into a knowledge base.

- Online research and identification of lead lists.

Must have's:

- Must have high speed internet

- Have your own computer

- Access to a quiet area for answering the phone

- Ability to Zoom call during work hours

- Strong Written/Verbal Communication Skills

- Not afraid to use the phone!

Nice to have experience, but not a requirement:

- Copywriting skills

- Microsoft Excel

- Digital Marketing

- Customer Service

- Graphic Design

PLEASE APPLY HERE: https://gbj-assistant.paperform.co/