26 Feb
Order Processing Specialist
Maine, Maine 00000 Maine USA

Vacancy expired!

Turner Memorial is an established funeral supply company seeking a professional individual experienced in order taking/processing with excellent customer service skills to join our team in a full-time capacity.

This is an in-office position. Please do not apply for this position if you do not have a minimum of 5 years experience in a fast-paced professional office setting.

Responsibilities include, but are not limited to, monitoring email and fax requests in a timely manner, write up orders including all pertinent details for customized products, researching/answering customer inquiries, problem solving, communicating and developing strong rapport with internal staff, clients and vendors, filing paperwork, putting away inventory when it arrives, packing and shipping stock items and working with our sales team to create the most personal experience for our clients as possible.

Ability to learn new computer systems & work closely with the sales team on orders and projects is required.

Required Skills:

Order processing and/or customer service experience in an office setting

Strong attention to detail

Excellent written and oral communications

Ability to multi-task and switch gears quickly throughout the day without losing the details

A self-starter with the ability to work independently when required

Team player – ability to follow protocol and procedures as outlined

Experience with Microsoft Office Suite

Experience with QuickBooks (preferable but not required)

Previous experience multitasking in a fast-paced customer service or order processing environment

A positive attitude and excellent communication skills are essential

Job Type: Full-time

Benefits:

Short and Long-term disability

Simple IRA w/ Company Match

Medical/Dental

Paid time off

Communication method(s) used:

Email

Phone

In person

Job Duties:

Monitor customer service email and write up all orders

Follow-up with customers as needed

Collaborate with management team to stay updated on new products, services, and policies

Record customer information within our customer service database

Engage with clients in a friendly and professional manner while actively listening to their concerns

Offer support and solutions to customers in accordance with the company's customer service policies

This Job Is Ideal for Someone Who Is/Has:

Excellent time management skills – ability to complete many tasks on the fly in a fast-paced environment

Forward thinking – the ability to foresee potential issues before they arise to minimize impact on the customer

Astute – enjoy thinking and acting quickly

Dependable – more reliable than spontaneous

People-oriented – enjoys interacting with people and working on group projects

Adaptable/flexible – enjoys doing work that requires frequent shifts in direction – and the ability to multitask effectively, while maintaining a steady handle on the tasks at hand

Detail-oriented – would rather focus on the details of work than the bigger picture

Achievement/Goal oriented – enjoys taking on and completing challenges

Autonomous/Independent – enjoys working with little direction

Innovative – prefers working in unconventional ways or on tasks that require creativity

High stress tolerance – thrives in a high-pressure environment

Schedule:

Monday to Friday 8AM-5PM

Vacancy expired!


Report job