Medical Device Customer Service Representative

Our medical technologies firm in Portage, MI is looking for a Senior Customer Service Representative to work on a contract basis through 8/2021. The positions (3) are on site with social distancing measures in place and they have an extensive training class. They will train you on everything you need to know. Having a background in the medical field or taking medical terminology/anatomy classes is helpful. Please review the details, and apply today for immediate consideration!

Job Description:

The Senior Representative will be a highly proficient and quality-focused producer of Pre-Operative Plans, they will be focused on their individual production efforts to meet team and department production targets.

Essential Duties and Responsibilities:

Enter segmentation request data into data base.

Review CT Scans for conformity to required protocol.

Segment CT Scan Data using specialized software to create 3D Anatomical Bone Models.

Create Pre-Operative Surgical Plans for robotically assisted Total Hip and Total Knee Arthroplasty.

Review CT segmentations and Surgical Plans for accuracy of anatomical landmark selection, and implant sizing and positioning.

Upload completed Pre-plans to field based personnel.

Document all activities according to prescribed methods and procedures.

Follow work instructions exactly to deliver consistent output

Qualifications:

A minimum of a High School Diploma or equivalent is required, a bachelor’s degree or equivalent is preferred

Minimum of 2 years’ work experience required.

Computer skills: Proficiency in Microsoft office suite is required, candidates with experience in Salesforce or Materialize MIMICS are preferred

Demonstrated efficient work methods and an ability to handle multiple tasks in a fast-paced environment

Demonstrated customer service orientation.

Demonstrated interpersonal and communication skills preferred

Preferred (any of the following):

Certification or related experience in Radiology (CT, X-Ray, MRI)

Certification in Nursing or related field

College level anatomy course completion

Benefits:

We put our Ambassadors first. When it comes down to it, we know we can’t fulfill our Promise to our business customers without your commitment. You represent our organization while on assignment. In return, we do our best to show our commitment to you. Our Ambassador Benefits package includes: Medical, dental and vision coverage. It also includes 401k, sick time, holiday and much more. We are an equal opportunity employer