Help Desk Technician

Have a passion for IT? Looking to grow your IT skills? Apply to this role, looking for qualified IT professionals to grow with our team here, details below! This position takes in all the helpdesk calls for our client for ticketing and first line troubleshooting. They have documented procedures and protocol for the different scenarios and applications that they will be receiving calls on and their role is to create a ticket for each call that comes in, do the technical troubleshooting they are able to, and escalate if needed. Windows environment, but they will receive calls of a spectrum of nature. They are new customer service initiatives in place and all agents are required to take 25 calls a day. This is a very high call volume service desk and the department fields around 1500 call in a day. Our candidates will be on the phone all day 40 hours per week and need to be comfortable with this requirement. Also, candidates must be reliable, on time, and consistent with attendance. Customer service is very important in this role. Often, end users will be frustrated with an issue and our agents to be calm and patience as they wall the end user through the issues. If issues are not resolves in 15 to 20 minutes this will be escalated to the advance EUS team which provide tier 2 support for our client. Responsibilities: •Log and track requests received from clients. •Investigate, evaluate and resolve reported support issues and requests. •Log, categorize and prioritize incidents. •Perform initial diagnosis and determine if escalation is necessary. •Install and maintain both hardware and software. •Serve as a troubleshooter in the implementation and use of workstations and associated software and hardware. •Answer technical phone lines About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.