27 Feb
Georgia,
Alpharetta
, 30004
Alpharetta
USA
Vacancy expired!
Requisition Number: 79944 Position Overview Insight is seeking a ServiceNow Training and Docmentation Manager who is looking to work in the collaborative environment of our global ServiceNow platform team. The desired candidate enjoys creating documentation and curriculum that enables clients and teammates to fully utilize developed processes and features. This individual will be a valued member of a team that delivers solutions that both support Insight's Service Offerings and makes the Insight teammate experience more enjoyable.What you'll do at Insight A strong knowledge of the ServiceNow platform is required as you will be supporting internal teammates and customer users on a broad array of platform applications/feature and supporting ITSM/ITAM/ITOM technologies. - Lead the global platform team's efforts writing consistent, clear, engaging documentation using KCS standards to manage the knowledge lifecycle
- Review, edit and develop internal/external content ensuring it meets Insight's content standard.
- Create dynamic training curriculum for ServiceNow platform use by a variety of learners (both internal and external client)
- This role creates professional content, and conducts live training accessed directly by our clients. (virtually, travel not required)
What you'll need to join Insight - 3+ years of ServiceNow experience in any fulfillment role. Certified Administrator preferred.
- 5-8 years of technical writing experience, knowledge management or equivalent
- Experience using the ServiceNow knowledge base
- Experience creating video content that supports software or process training
- Understanding of KCS concepts or KCS certification preferred
- Exceptional capabilities with MS Office suite (Word, PowerPoint, etc) and flow diagram tools
- Excels at creating visually driven documentation
- Technical acumen with the ability to learn new technologies quickly
- Superior attention to detail and skill for communicating detail in clear and simple terms
- Ability to work independently and as part of a team in a fast-paced environment
- Not afraid to ask questions and give/pursue ideas
- Excellent organizational and interpersonal skills
- Ability to communicate with different audiences
- Willingness to take initiative and be accountable for your own work
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here .Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com. - Founded in 1988 in Tempe, Arizona
- 11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
- $9.2 billion in revenue in 2018
- Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider 500
- 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
- Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
- Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com .Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.Posting Notes: Alpharetta Georgia (US-GA) United States (US) INT None US - Alpharetta, GA Nearest Major Market: Alpharetta Nearest Secondary Market: Atlanta Job Segment: Training, Manager, Developer, Supply Chain Manager, Supply, Operations, Management, Technology
Vacancy expired!
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