Customer Service Representative National Accounts

Want a career where you are empowered to make a difference? Want to grow and develop on the job? If so, Binswanger Glass is the place for you! With 64 locations in 15 states, Binswanger is the largest full-service retailer and installer of Architectural Glass and aluminum products within the construction, residential, and automotive markets in the United States. Binswanger Glass was originally founded in 1872 and is headquartered in Memphis, TN. With more than 140 years in business, Binswanger Glass has the track record of being an organization where careers are made. Many of our current 1,000+ employees have grown through the ranks and have great careers at Binswanger Glass.

Watch this short video to learn more! https://youtu.be/8nPli80-nhY

EEO/AA Employer/F/M/disabled/veterans

Qualifications:

- Manage the process of service order fulfillment for National Account customers from the initial request through job completion and invoice submission

- Interact electronically (via e-mail) and verbally (via phone) with customers, prospects, Binswanger branch personnel, and the general public

- Utilize Binswanger internal systems and Customer online portals as needed to manage service requests and customer needs

- Point of contact for our customers when they have questions, concerns, or comments regarding our company or services

- Identify callers’ needs and direct them courteously and promptly to the proper branch or department

- Branch Support. Provide assistance and service to our branches, our internal customers, as needed.

- Ensure accurate and timely invoicing to National Account customers

- Oversee Accounts Receivable for National Account customers to assure prompt collections of past due accounts

- Administrative tasks include maintaining logs of service orders and generation of reports

#CB

Please click here to apply:https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=25593&clientkey=254915752576A4B4D143A28200DBDFA7