Card Services Representative- Provident Credit Union

The primary function for this position is to provide outstanding member service and a flawless execution of the basics; by verifying the accuracy of Visa credit and debit account entries, performing problem resolution, processing card reissues, input account monetary and non-monetary adjustments, monitor and distribute reports.

Here's what you can expect day-to-day:

Provide member service by taking member calls on credit/debit/prepaid card accounts, reviewing transactions, explaining products, pulling statement, and making necessary corrective postings, or account adjustments when deemed necessary for account retention.

Provide internal service to call center, service center, accounting staff or collection personnel regarding credit or debit accounts, including research, authorizations, replacement card orders, or other changes to the account status.

To distribute and/or review 25-60 daily, weekly or monthly reports of monetary or non-monetary transactions.

Process lost/stolen debit card reissues on a daily basis, to include: making decisions to renew/maintain account relationship; set up on Phoenix, Star Station and FDR systems; file maintenance; and, plastic orders (including rush requests).

Review member accounts to determine credit availability and process or return convenience checks or make decision for exception processing.

Process non-member cash advances through FDR/Evolve system.

Research and clear outstanding items on general ledgers or visa reports in a timely manner.

Assist in any areas as requested by management.

What you'll bring to the position:

One to two years’ experience in credit and debit card processing

One to two years’ experience in customer service.

Demonstrated ability in mathematical and organizational skills.

Basic proficiency with MS Excel & Word

Excellent oral communication skills (including telephone).

Excellent written communication skills.

Compensation and Benefits

Excellent compensation

Compensation based on education and experience

Fully paid health insurance premiums

Quality medical, dental and vision care coverage

401(k) retirement plan with matching employer contributions

Strong commitment to investing in your career and educational advancement by offering up to 100% tuition reimbursement for approved courses.

Bi-Annual Profit-Sharing Incentive Plan

Employee Referral Bonuses

Generous paid time off and paid holidays

Flexible spending accounts

Short and long-term disability coverage

Life and AD&D insurance

Provident membership

Rate discount on home and auto loans

In-house training

And much more!

Join us at Provident Credit Union as a Personal Account Advisor. Discover new challenges in a rewarding atmosphere that helps you grow professionally.

To Apply: https://providentcu.org/careers

Equal Opportunity Employer