Operations Manager

Job Description

Informa Markets is hiring an Operations Manager that has a "can-do" attitude and an open-minded approach to projects, ideas, and provides strong customer value added service. This position will lead and execute the operational strategy for a defined set of exhibitions and conferences in a manner that will drive efficiency and growth of the products.

• Collaborate on long and short term goals for the group to support company, department and market vision
• Manage structured and unstructured communication to ensure clarity around group goals, identification of opportunities and challenges and tracking against timelines and show requirements
• Provide opportunities for growth, empowerment, accountability and cohesion of team
• Be an active participant in the Exhibition & Conference industry
• Develop an understanding of the markets we serve and deliver events congruent with these communities
• Oversee and monitor work flow, adjust load as necessary and appropriately resource for scale

• Gather competitive proposals
• Negotiate with potential suppliers
• Submit annual budget, monthly forecasts and financial information on schedule and as needed with detail and accuracy
• Control show expenses while maintaining the best possible presentation and service
• Pay applicable vendors
• Follow centralized accounting and department process

• Meet defined timelines
• Always strive to “under promise and over deliver”
• Increase opportunities for revenue and profit growth
• Collaborate on development and enforcement of show policies
• Lead Health and Safety initiatives defined by Informa Safety Standards

• Provide input for RFPs that addresses the unique needs of each event, i.e. costs, market need, program flow etc
• Communicate contract obligations and inclusions as appropriate to internal teams
• Be source for overall questions and clarification
• Develop relationships that support effective communication and exceptional results
• Evaluate vendor performance on an ongoing basis, proactively address opportunities
• Work as an interface to ensure show is professional, problems invisible to (most) internal and external customers

• Produce and maintain accuracy of vendor work orders (i.e. staffing, shuttles, child care, security, food & beverage, furniture, staging, etc)
• Produce and maintain accuracy of graphics and structures
• Overseeing conference production including AV requirements, room sets, schedules and speaker ready room.
• Providing and proofing marketing content for the service kit, exhibitor enews and other related operations information
• Manage and maintain master timelines
• Train and manage onsite staffing
• Fulfill operations of events
• Manage inventory for exhibit hall and meeting space
• Obtain and maintain accuracy of floorplans, renderings

1. Manage General Show Production

i.e. Info booths, publication circulation, guide/map distribution, recycling/compost programs, service areas (registration, offices, baggage check, shuttles, dishwashing stations, nursing, massage etc.), computer kiosks, press room, sales office, environmental initiatives, product showcases,

2. Exhibit Hall

i.e. Signage, carpet, waste management, kitchen clean-up, booth packages (non-profits, barters, partners), feature areas (café, lounges, theaters, etc.), food permit regulations, floorplan creation and management with proper fire marshal reviews.

1. Meeting Rooms

i.e. Show management rooms, education/conference program, client meeting space (partners, barters, non-profit etc)

1. Exhibitor Services

i.e. Booth approvals, floor manager areas/service center, exhibitor service kit

6. Events

Inclusive of co-located and/or offsite Tabletops, Tours, Parking lot functions

i.e. Hire production vendors, entertainment, décor company, source venues

Additional Responsibilities

• Travel as requested to conferences, clients, vendors, tradeshows, etc.
• Provide consistent, timely reporting of projects and meet identified deadlines.
• Use identified software and tools for record keeping and event management
• Responsible for completing invoices, check requests, paperwork, database updates, etc. within 48 hours.
• Responsible for following procedures, timelines & deadlines for projects as indicated.
• Assist in promoting all Informa products (in-person, & digital) and providing these leads to appropriate divisions.

• Participate in applicable meetings. If not in attendance, accountable for learning about meeting discussions and moving forward action items.
• Encourage and demonstrate a positive and “can-do” attitude at work.
• Consistently interact with clients with the utmost professionalism and respect always
• Integrate green/sustainable practices into work environment and events.
• Work within vision and core values of Informa Global Exhibitions
• Demonstrate an ability to act on behalf of the Informa Global Exhibitions with appropriate intuition.
• Others duties as assigned.

Qualifications

• Bachelor’s Degree or equivalent
• 3-5 years of trade show, conference or event experience required.
• Experience in managing complex project and/or events.
• Thoughtful customer service ethic
• Skilled in Microsoft Office suite of products with emphasis on excel
• Floor plan management creation a plus. a2z or Expocad preferred
• Thrives in fast-paced work environments.
• Environmentally conscious.

Additional Information

• Health and Wellness Benefits (medical, dental, vision)
• 401K and Matching
• Employee Stock Purchase Plan
• Generous PTO policy
• Employee Discount Program
• Salary Range: $45,000-$62,000 USD Annually

Want to learn more about Informa and what makes us a great company? Check out the links below!

• Why Informa:https://informa.com/talent/why-work-at-informa
• What we do:https://informa.com/about-us/what-we-do
• Informa.com:https://informa.com
• Informa Markets:https://careers.informa.com/informa-markets/vacancies.aspx

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.