27 Feb
Customer Account Representative
Georgia, Atlanta , 30301 Atlanta USA

Vacancy expired!

Job Description

We have a Customer Account Representative position awaiting a personable and well-spoken professional with their growing staff. In this role, you provide superior customer service and a positive experience to our customers. You enjoy providing solutions to customers and selling products and services.

Salary range: $43000 - $53000 per year.

Responsibilities

  • Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.

  • Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.

  • Address any issues that may arise and escalate to management for their engagement and support.

  • Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.

  • Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.

  • Attract potential customers by answering product and service questions. Suggest information about products and services.

  • Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner.

  • Suggest potential products and services to management by collecting customer information and analyzing customer needs.

  • Handle other duties as needed.

Qualifications

  • High School Diploma / GED required.

  • Professional experience in a call-center/client support environment a plus.

  • Able to prioritize, multitask, and manage time effectively.

  • Proficiency in MS Word & Excel

  • Strong problem-solving abilities and attention to detail.

  • Positive, customer-minded individual with a passion for serving.

  • Excellent interpersonal, verbal, and written communication skills.

Additional Information

  • That is not a remote job,

Vacancy expired!


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