28 Feb
Michigan,
Wixom
, 48393
Wixom
USA
Vacancy expired!
Summary:The Network Administrator is responsible for the day to day operation of the organization’s computer networks. This position organizes, supervises, and oversees the installation and support of the organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems. Essential Functions:Supervise the day-to-day operations of the Help Desk (HD) and Network Operations Center (NOC).Maintain an adequate level of knowledge of operating systems and application software being used to provide high levels of support toMonitor and evaluate efficiency of software/hardware usage, providing topics and concepts to be covered in training of users to ensureManage escalation procedures and ensure service levels areMonitor issues to ensure resolution in a timely manner; coordinate additional resources asCoordinate referrals to appropriate technical, professional, or service personnel for follow-up onMaintain policies and goals for the IT department to support the company; research and suggest changes to policies and goals as Supervisory Responsibilities:This position supervises the Help Desk Technician(s) and Jr. Network Administrator. Required Education and Experience:Bachelor’s degree in Statistics, Operations Management, Business Management or equivalent years of7-10 years previous operations managementExperience in a call center Preferred Education and Experience:Master’s degree in statistics, operations management, or business management or equivalent years ofWorking knowledge of the medicalITIL Certification Additional Eligibility Qualifications/Technical Skills:Windows Server/Client, HDMS, SharePoint, IPsec (site to site) VPN, SSLVPN, Routing, SonicWall, Fortinet, VMware vSphere/vCenter, Kaseya VSA/Vorex/Traverse/IT Glue, BitDefender, StorageCraft, ShadowControl/ShadowProtect, Windows Server, Active Directory, SQL Server, Office365 Admin, ShoreTel, Fax Server Technologies, ImageSoft, Azure.Other Duties:All other duties as assigned by management. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are request of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Vacancy expired!
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