01 Mar
Esri ArcGIS IT Support Specialist 1
Vacancy expired!
- Under direct supervision, provides Esri ArcGIS user support on a continuing basis either by phone/email, Microsoft Teams, Remote Desktop, or site visit.
- Receives requests for technical support . Contacts customers to clarify, isolate, replicate, and troubleshoot issues.
- Documents and tracks issues to resolution or escalates to more experienced staff.
- Provides user instruction/guidance. Assists GIS/IT teams in implementing solutions. May develop and conduct training programs for GIS user group.
- Acts as 1st line of GIS technical support
- Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison
- Provides troubleshooting and technical support via phone, email, and desktop screen sharing; clarifies customer issues to obtain necessary information
- Provides accurate feedback on technical problems, next steps, and solutions
- Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed
- Creates, updates, and resolves work request tickets; updates work time log; provides statprogress reports
- Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS
- Develops, updates, or maintains system/technical documentation as needed
- Connects customers to training and other resources to assist them in using the system
- Assists in application validation after system updates/upgrades
- Assists in data development, obtaining updates, QA/QC, metadata, or map/service preparation
- Assists in implementing ArcGIS solutions
- Performs a variety of special projects and assignments and provides on-call support as needed
- Develops GIS User Group, resources, training materials, and website
- Follows Client’s IT policies, procedures, guidelines and standards.
- Candidate will be working in the Enterprise GIS Team ofte client IT Applications.
- Candidates will work with supporting IT team members (database, network, server, etc.) and interacting with business units. The candidate will follow internal Software Development Life Cycle (SLDC), standards, and accepted best practices for developed solutions.
- The team develops enterprise GIS services, applications, and databases. The team coordinates with client, server, network, and database/data warehouse personnel to support and develop the underlying IT solutions.
- Candidate will be working in the Client Office of IT Applications.
- Candidates will work with supporting IT team members (database, network, server, etc.) and interacting with business units.
- Bachelor’s degree in geography, GIS, environmental science, computer science, information systems, or related field
- Knowledge and experience with Esri ArcGIS software
- Knowledge of geospatial and mapping concepts such as GPS, mapping, data editing, spatial analysis, metadata, etc.
- Excellent communication, interpersonal, collaboration, and teamwork skills
- Able to isolate, reproduce, and troubleshoot technical issues
- Positive, professional, independent, self-starter, with good organization skillsPassion to provide excellent customer service and build effective customer relationships
- Graduate GIS Certificate, URISA GISP, Esri ArcGIS Certification, or other related GIS training/certifications,
- Able to use judgment and think before acting
- Experience with ArcGIS Online or related mobile applications
- IT application support or hardware/software troubleshooting experience
- Experience working with shapefiles, geodatabases, or any other database experience
- Windows 10
Vacancy expired!