01 Mar
Customer Service Representative
Texas, Dallas / fort worth , 75234 Dallas / fort worth USA

Vacancy expired!

HI,I have job requirement for you as Customer Service Representative- in below location. Let me know if you are interested for this.Customer Service Rep Job Description: Data Entry Only6 months plus extensionIst shiftWork Location: 13515 N. StemmonsDallasTexasUSA75234 Customer Service Rep Job Description: Data Entry OnlyThe primary focus of this position is to act as a representative of our company to provide top quality customer service to our customers. Previous optical industry experience is a plus. Three plus years of Call Center experience required. Duties in this position are usually repetitive, requiring analysis and use of individual judgment. Specific duties for this position include data entry only. Essential Duties: Percentage of Time All duties to be performed according to the established standard and in compliance with all company policies and procedures while maintaining regular, prompt attendance and availability for overtime as needed: Provide quality customer service by answering incoming customer calls, responding to customer questions/concerns, entering orders and /or rework orders., Perform other duties within the customer service department or other areas as assigned. Maintain a clean and organized work environment. Observe all company policies, rules, and safety practices. Physical Demands: The tasks of this position generally requires duties to be performed by: Lift and move up to 10 lbs. to waist height unaccompanied. Regularly sit for the duration of shift. Occasionally required to walk, stand, stoop, climb or balance. Coordinated use of hands and fingers to grasp, feel objects, transfer small items from one hand to another, fine manipulation, and bilateral reach with arms. Work Environment: Fast paced, office environment. Regularly work with others. Inbound/Outbound Customer Care Center. Safety and Ergonomic Requirements: Must always practice safe work practices and report any unsafe conditions immediately. Required to wear the appropriate PPE while in the laboratory, including but not limited to safety eyewear and enclosed shoes. Attend and participate in all required safety training. Follow all Lock Out/Tag Out procedures as required for both authorized and affected users. Participate in daily ergonomic stretches and follow all ergonomic requirements of the position. Follow all personal dress requirements according to the established dress code and safety requirements. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience High School education or equivalent required. Previous optical related experience and/or training is a plus. One or more years of previous Call Center experience required. Language Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write short correspondence. Ability to communicate effectively in a team environment. Ability to use professional language/conduct when communicating externally to customers. Math Ability Basic ability to add and subtract. Understand decimal numerical sequencing. Reasoning Ability to multi-task and prioritize. Demonstrate good judgment and decision-making skills. Computer Skills Microsoft Office, Microsoft Word, Microsoft Excel, Email. Ability to learn different company software applications.

Vacancy expired!


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